Best Western Bowie Inn Suites

This hotel was not safe… there was a scorpion in the pool, in the hallway there was an outlet that I feel could have caused harm to someone and the shower chair in the handicapped bathroom was broken. There were bugs and the window didn’t close all the way. I canceled my other reservation, not going back plus the breakfast food was pretty nasty.

We had a good stay at the Best Western in Bowie TX. We were served by a very nice and helpful lady at the front desk. The room was spacious and overall clean. Bathroom was top and had all the necessary amenities. Breakfast was also class “A”. Eggs, meat and all other regular items. The hotel is not in a quiet area, traffic noise all day and night. At night it's very disturbing ( we were on 3rd floor). Beds were comfortable. Would return here if in the area.

First room had bedbugs and dirty sheets. I informed the front desk and I was offered clean sheets so I could replace the dirty ones. After I refused I was given a new room but without the extra amenities I reserved for my autistic son. The second room was dirty but the nearest hotel was 30 miles away and after traveling from Wisconsin to Texas, I was exhausted. I went to the nearest walmart and purchased cleaning supplies and cleaned the room myself

We have stayed at this hotel before and never any issues. This past weekend was a totally different experience from the morning of check-in. Our card was processed the AM rather than "upon arrival" as indicated on the confirmation email. When calling in to ask why (we planned on using an alternate payment at check-in) the person that answered said we are full and if your payment was declined we cancel your reservation. Then I advised we would only be staying on night versus two and we were unable to cancel that second night (even though they were sold out..) and had to pay for a night we didn't stay. The room was not of the same quality as the other times we stayed. Overall experience was not satisfactory. Very poor Customer Service experience.

I made a reservation for a Friday/Saturday night stay and was quoted a price of $121.49/night. Around midday Saturday we decided to stay an extra night. I asked the desk clerk if the room rate would be the same for Saturday night and was told 'yes.' However, when I checked out, only the first night was billed at the $121.49 rate. The other 2 nights were billed at $134.99. When I spoke to the desk clerk, she said she'd have to get with the manager, and he would decide whether to refund me. I was told later that week there would be no refund. I was given a bogus email address when I asked for the manager's contact information to discuss this matter. Nice. So, I called the corporate office for Best Western. I was told they contacted the manager at that location, who confirmed I was charged correctly. I don't know how I can reserve a room at one rate and be charged whatever they want to charge upon checkout. So that was my last visit there. My son just moved into the area, and I'll likely need someplace to stay once a month or more. But I'm going to go somewhere where they honor the quoted price for the reservation, even if I have to drive a little further to get there.

We have stayed at this location many times throughout the years when visiting family in the local area. Always an adequate and pleasant stay. Our most recent visit was disappointing at best. The vinyl wood floor of the room we stayed in was very dirty. We noticed as we walked around in white socks. The housekeeper did come and clean the next morning as requested. The AC is quite loud, water pressure low, towels threadbare, toilet seat askance etc. To top it off we advised the front desk we would be leaving a day early due to a sudden change in plans but we did give plenty of notice. They charged us the full stay even though we did not stay there one night. They said that is their policy. They have lost our business permanently. Maybe they are so successful they don’t need our business but judging from the lack of patronage during our stay I don’t think that’s the case.

Fantastic customer service. Was in town for a wedding last weekend with about 30-40 of my friends. Sam was very hospitable and am writing this review because of him. Thank you Sam! Room was very clean and had no troubles at all. Will be staying here next time I’m in town.

It was a very relaxed and trouble free stay and the breakfast was very good. The room was very spacious and comfortable. The staff with only one exception was excellent. It was located perfectly for our purpose. Sam has been wonderful would stay here again

This property isn’t the Ritz Carlton but was clean and we felt safe. There were minor things that could have been fixed to make the stay a little more pleasant, but nothing that was major. I have stayed here twice and would stay here again.