Hapimag Burnside Park Apartments recensioner

Svar från boendet: Dear Ann2024624, Thank you for taking the time to review us. We appreciate it. We are glad to know that you had a relaxing and carefree holidays. Thank you Regards

Svar från boendet: Dear 45prashants, We are sorry to hear that you did not like our resort and that your holidays did not live up to expectation. We allocated you in the category you booked via a 3rd party platform. Your house (sleep 6) had a balcony in the living room overlooking the garden. The reception manager only commented that he was not aware of anything wrongly advertised. The platforms have a gallery of photos for each category. The beds are indeed king size. We are sorry to hear that the pull down bed in your living room had a broken leg. This has been replaced, apologies if it caused any inconvenience during your stay. Unfortunately there was not a phone contact number that we could contact to. Your booking 'agoda' ******* didn't have your details nor we were able to send you a message via ******* platform, hence we had to wait for you to contact us. You rang the emergency number and we provided you with the code for the self check-in. OUr office hours are from 8.30am to 6pm midweek, and only Sundays we are open until 5pm, however we are reachable on extreme emergencies 24/7. Once again, we apologise for any inconvenience caused during your stay and we are sorry to hear that we did not live up to your expectations due to unsuitable accommodation. We recommend you to book a Premier apartment if you visit us again. Thank you

Svar från boendet: Dear kandsjames, thank you very much for your rating and feedback. We are very pleased that you could spend a nice and carefree holiday with us. We hope to welcome you again in the future and wish you all the best. Your Hapimag Team

Svar från boendet: THank you for taking the time to review your stay. We are glad that you enjoyed your stay and the area. WE look forward to welcoming you in the future. Regards Hapimag team