Canberra Rex Hotel recensioner

We recently stayed at the Canberra Rex Hotel as a family of three, traveling from Sydney to celebrate the New Year. While there were some positive aspects, our overall experience was disappointing. Starting with the positives, the reception staff were very nice and courteous, which we appreciated. We liked that it is very near a light rail station and quite close to parks, restaurants, and cafes. The layout of the hotel posed challenges. Our room was quite far from the lifts, and with only two lifts positioned side by side in a corner of the building, accessibility was inconvenient. It seems the hotel design is to blame, as the lifts are not centrally located like in most hotels. One of the biggest letdowns was the pool. We specifically chose this hotel for its pool, hoping our little one could enjoy it. Unfortunately, the pool heater was not working, and the water was freezing cold. To make matters worse, we noticed some bugs in the pool, which was unsettling. The staff wouldn’t have known the heater wasn’t working if we hadn’t informed them. It felt like the pool's maintenance and condition were overlooked, which was a major disappointment for us. Had we known that we won't be able to enjoy the pool, we would've settled in a hotel that is far more affordable. As compensation for the pool issue, we requested and were granted a late check-out, which was a kind gesture from the hotel. However, it didn’t feel adequate given the inconvenience and disappointment we experienced. Additionally, the King Suite we stayed in had some practical flaws. It only had one bin, which was insufficient for a family of three, as it filled up quickly. Another inconvenience was the shower area, which didn’t have any shelves. This meant we had to place shampoo and conditioner bottles on the floor while showering, which was far from ideal. Overall, while the reception staff’s service was commendable, the hotel fell short in terms of facilities and maintenance. I hope the management takes these points into consideration for future guests.

Room little bit too small but cozy, shower very powerful and hot. The hotel is 20 minutes by walk from CBD, so the location is good, there is transportation around the hotel. Staff was friendly and very helpful Saturday night there was music coming probably from the bar on the 6th floor till late

Me and my mom had great time staying at Rex Canberra.

Very easy and professional. Both checkin and checkout were after hours and the service was excellent

Nice and Clean

Great location & very friendly staff. The only negative was we booked a King Room with a balcony & the closet was soo small.

Quite old hotel, more than 50 years old, very tiny room. and wifi signal is very week. You need to get the conference WiFi from reception. But the signal is still quite weak. The breakfast costs $25, and there's not too much food. However, their service attitudeis is quite good and they wish to help you. Although the limitation comes from the hardware.

nice room, good food. rooms look very nice but are done cheap you can tell.

So good

All good

Thanks

這個飯店真是不錯，地理位置很好，距離國會廣場、國家美術館、國家博物館、軍事紀念館都非常近，停車場免費停車，住宿環境安靜，房間乾淨整潔，床位很舒服！很好的選擇！

房間很乾淨安靜，價錢很平，所以房間小點可以接受～位置不錯離City Center很近，停車免費，位置比較多～

停車位有點緊張，但是可以聯繫前台幫忙協調。服務周到，超級nice。