The Barge Inn

I have never in my life encountered such poor customer service. We are a group of 4 friends who booked this place for one night and dinner. One of the group has Parkinson's and so the priority in booking was to ensure ease of access and comfort for her. Extensive discussions were held on the telephone and were assured that all would be appropriate for her needs. On arrival we were greeted with a non-smiling "can I help you?" My friend said, "Yes, we're here to stay tonight"...""Well, you can't check in til 3" It went downhill from there. Far from offering 'ease of access', there was a flight of 8 steep narrow stairs, a turn, and a further 4 for my friend to negotiate. It was entirely unsuitable and mis-sold. We were compelled to book elsewhere that afternoon. Since then (four months ago) we have failed to get blood out of that stone. Utterly lacking compassion and care.

We made a booking for 6 of us just before Christmas. The food was ok, but the place was extremely cold. I entered my registration number as requested and even took a screenshot before I pressed confirm. I then got a parking ticket. I have appealed but they said I couldn’t have pressed confirm , I also gave them the name of booking and the date and time, but to no avail so I therefore I had to pay. Surely this could have been checked and confirmed with the pub. Needless to say I won’t be going there again.

CAR PARK SCAM AND RUDE STAFF. Beware! I was charged a £100 Parking fine. I visited for Sunday lunch here last month, as a paying customer, and afterwards I received a £100 parking fine. The Barge Inn staff will not lift this fine for you, and even though it is their land, and they are in charge of the parking services and they dictate the terms of the parking arrangements, they refuse to help with waiving the fine.. I called the pub and staff were very rudeand not helpful at all. I spoke to Marina, to give feedback, and she put the phone down on me mid-call when I tried explaining why I was unhappy.

The most unwelcoming and rude reception I have ever received in a pub. 8.30 on a Friday night, the pub was empty. We wanted food for us and our friends. The bartender was obstinate and only allowed us to order 8 meals between 11 of us. Made us rush our order then refused to bring our wine to the table and told us to collect it from the bar ourselves

Terribly filthy with the most obnoxious staff. The verbal abuse received made me recoil in horror. Also, from a professional perspective I would deem the place to be filthy and should be avoided at all costs. Didn't actually decide to stay and eat or drink anything from this establishment, as first impressions are paramount !!

Met friends as it is good location for train travel as well as onsite parking. We all had excellent Sunday lunches, including vegetarian. The service was friendly and helpful. Puddings were good too.