Premier Inn Braintree (Freeport Village)

Our heating would not stay on in our room, we hadn’t realised it had gone off until gone midnight, so turned it on again and went to sleep. Throughout the night the thermostat kept setting itself back to a lower temperature so we were very cold. We didn’t ask to move as it was the middle of the night! In the morning we found the thermostat had gone even lower, we turned it up AGAIN but had a very cold showering experience! When we reported this to reception, the lady said to her colleague ‘it’s 116 again’, so it was a known problem! They said we should write to their customer services as there was nothing they could do at the hotel. The main reason for this review IS the customer services! All they have done is apologise and said we should have reported it at the time, not in the morning. I have mentioned their ‘good night guarantee’ and they have now ignored two emails from me! We always choose to stay at premier inns as, on the whole, you know exactly what you will be getting, but on this occasion we are extremely disappointed!

Amazing staff Chef was off but Tracey stepped in and cooked a 10/10 breakfast Made feel very welcome Definitely recommend

My husband and I stayed here on and off since June due to a flood at home. We could not have stayed at a better hotel. All the staff are so friendly,helpful and nothing is too much trouble. Kerry leads an exceptional team from the restaurant staff to reception and the ladies who keep the hotel lovely and clean. My husband and I spent both birthdays there and we were made to feel really special…(a shout out to Kerry and Tracy!).. Hotel is clean Free parking /lots of spaces Breakfast is tasty and fresh We just cannot fault this hotel. We did not want to leave but will definitely be back for breakfast and to see them all. Everyone could not of made us more welcome 😊 We just had a brilliant stay !

A lovely comfortable hotel, with free parking. There was a pub next door, which we used in the evening. Our only negative was that it was around a 15 minute walk to Freeport village, we attempted to walk there for dinner, but couldn't work out how to cross the busy roads ! So gave up, We assumed that as the hotel title was called ' Freeport Village ' that it was closer! Apart from that, it was a good stay. Breakfast was very good, the staff very friendly, and a good choice of food.

We stayed the 18th departing on the 20th July 2025. The room was expected. However the staff, Charlie on the reception and all of the staff in the breakfast room were exceptional. They are all professional, friendly and very helpful they are a credit to the hotel

A cheerful welcome in this quiet Premier Inn, ideal for our visit. Rooms were very clean and comfortable and there were good facilities. It was during the hot weather and fans were provided which helped.