Holiday Inn Express Braintree

Title: Disappointing Stay - Would Not Recommend My recent stay at this hotel was very disappointing. The room was not clean, with visible cobwebs and even spiders, which left a very unpleasant feeling. To make matters worse, my children developed rashes during our stay, possibly due to insect bites. The breakfast experience was equally underwhelming. The selection was limited, and when I asked for a clean spoon, the gentleman at breakfast was quite arrogant. He pointed me to two dispensers, one labelled "clean" and the other "dirty." However, the "clean" dispenser also had dirty spoons mixed in. When I pointed this out, he showed no interest in addressing the issue. Given these issues, especially the impact on my children’s health, I would strongly advise against staying at this hotel. It was an unpleasant experience overall.

Really clean friendly helpful staff nothing was too much trouble and breakfast included will definitely recommend

Friendly welcome at reception. Room clean and tidy. Our main issue was the bed, uncomfortable and mattress needs updating as saggy and created roll together. OK for one night but we stayed for 2 and both had stiff backs. Breakfast was good, although if you arrive after rush will need to wait for cutlery.