Gästanvändare
10 september 2022
Made reservation for over 4th of July holiday. Family member read previous reviews regarding bed bugs, vagrants on property, police at hotel, etc. Called hotel back to discuss concerns. Never got to speak to manager. She was never there to take my call and never returned my call at agreed upon time. Then, no one would answer the phone at all, just went to a recording. Finally, I called and spoke with Lexi at front desk and asked her to cancel my reservation. She said she can only answer phones and take reservations. She is not authorized to cancel reservations. She did not know their reservation policy. She said cancelations had to go through the manage, Misty. I told her I cannot speak to Misty and she doesn't return my calls. She said she would leave a note for Misty to call me...that never happened! Then, I read on Trip Advisor, they were closed by the health dept! When I get my credit card statement, they have charged me for the full reservation! I was successful in disputing those charges. There are many other hotels in Branson that don't cause these kind of problems. In my opinion, I would never even consider giving this hotel my information again.
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