Le Chatenet

I’ve booked this property through a very popular booking site and the next day hotel owners called me and spoke to me for a long 45 minutes, asking a lot of personal questions in a “friendly” way. At the end of our conversation they asked me to cancel my booking and send them a 200€ euro as a deposit so that they wouldn’t pay the booking site commission fees. They said that they have a garden room for me which wasn’t available on the booking site and that they said they would send me photos of it which they never did. The booking was for me and my son and then my daughter was also added. We agreed on 4 days for 600€ for 3 of us and they told me they have a surprise for me before we arrived. We stayed in a room with one extra little room inside. On the day of check out William insisted that I pay 100€ extra for the “surprise room” he decided to give us, he said that he changed our room and we should appreciate it because this room was bigger, I never asked for that room, they never told me beforehand they instead say they have a “surprise” for us. When I questioned this unexpected price difference he started shouting at me in front of my children which was traumatising, he lifted his finger on my face and tried to intimidate me, he said that I should pay the extra or I’ll miss my train and that I was cheap and he even mentioned which country I come from to make a racist remark. This was truly traumatic experience for me and my children. William was a calculated, scary and mentally not balanced person. I have started an official complaint with that booking site and will follow up actions. I do not care about the 100€ extra William tried to charge me, this was about integrity and principles. The hotel was run down, the pool was dirty with full of bugs and flys but we still enjoyed our stay until and the owner, William tried to charge us extra and lost his temper and made a fool out of himself in front of everyone, he tried but failed to scare me!

Ive stayed at Le Chatenet with my husband and our 4 children in July. First problem with this place is guests are not given room keys and hence its not possible to lock your doors whether you are out or you are in sleeping! Our 3 children aged 14, 11 and 5 was supposed to stay at a different room than us and as much as i tried to convince the owners to provide us with room keys, I was told NO every time. My other 3 children ended up staying in our room, on the floor during our whole stay and we still payed for two rooms! The swimming pools filtering system was off during the day, the water was foggy and full of bugs and flys, it was disgusting, my 2 daughters ended up having UTI's and we were precribed antibiotics after the doctor visit. Also the air conditioners in the rooms had the filter change flash on the whole time so we couldnt even use the AC's. When we wanted to stay for lunch at the hotel we were only given cheese plates with bread. Ive also witnessed William the owner with one of the guests being vhostile during her check out, he was shouting at this lady and callign her names in front of her kids and the lady looked distressed. All in all i regret staying at terrible Le Chatenet, unfortunately its been maintaned in a cheap way not up to the standards that the place deserves to be. Not recommending at all!!

Dear William and Anne, Our 3-night stay at your lovely home was a highlight of our France trip in May. We loved our suite (even the ants in the bathroom the first morning didn't worry us - this is a 17th century manor house and we have ants in our kitchen in our home built in 1999!!! ), and your kindness and hospitality were amazing. But not as amazing at that private dinner you both made for us on our second evening! WOW!! The lamb was the finest my wife and I have ever eaten! It was a highlight to NOT stay in a hotel but in your home. Thank you both for hosting us. Brian & Cheryl Mundy, The European Travel Club, Arizona, USA.

Stayed at this property May 5,6,7, 2022. Our tour group occupied 3 of the 6 rooms. On day 1, it was brought to William's attention (the proprietor) that there were ants crawling into a bathroom's room on the 1st floor (also that the front door's handle was inoperative requiring entry from the terrace and not fixed after 3 nights). A day later, ants were in our room on the 2nd floor directly above that room. We alerted William early that morning and left for the day with our travel group. Upon our return at about 9:30pm, the ants were not only on the bedroom wall but also IN OUR BED. Worse was William's response. He came up to the room, saw the ants, and knocked several off the bed sheets. Said that the ants are migrating and that our perfume(s) was likely the cause for the ants. Neither me nor my wife wear perfume. He never once apologized nor asked what he could do to make us happy. Only after a 5-minute frustrating back and forth did he begrudgingly tell us to relocate to a room across the hall. Sheesh! He is a master chef, and the lamb dinner he prepared was fabulous. Thus 2 stars, not 1. But I think this large, old/charming property is too much for him to handle. Meanwhile, the rest of our travel group stayed at the nearby Moulin de Vigonac hotel and raved about their 4-star accommodations & food. Wish we had stayed there instead.

Nous avons passé un séjour authentique dans une très belle maison meublée à l'ancienne et tenue par des propriétaires dévoués, amoureux de la nature et des animaux (les enfants se souviendront longtemps des balades avec les chèvres et les agnelles !!). Nous garderons un très bon souvenir de ce séjour à la campagne où feux de cheminée, parties de tennis, billards et pêche ont rythmé nos journées. Mention spéciale à William qui nous a concocté des plats riches en saveur qui ont conquis nos papilles ! Un grand merci à tous les deux pour votre accueil et votre gentillesse!

Nous avons passé un séjour délicieux au Chatenet. Merci beaucoup à Anne et William pour leur accueil et leur disponibilité. Nous avons séjourné dans le cottage, refait à neuf avec beaucoup de goût. La maison dispose d'un grand terrain avec la possibilité de jouer au tennis, d'aller discuter avec les chèvres , de faire un billard ou de piquer une tête dans la piscine. Tout est mis librement à disposition des visiteurs, c'est très agréable. Mention spéciale pour le délicieux petit déjeuner servi par Anne qui nous a fait découvrir des spécialités locales. Ne manquez pas la balade à pied vers Brantôme (magnifique ), via un chemin forestier.