Hotel Alpenrock Breckenridge, Curio Collection by Hilton

Completely renovated hotel with new finishes throughout. Tasteful decor, beautiful fireplace in the lobby and spacious rooms. Very modern amenities. GM Celine has done a wonderful job getting the hotel up and running and training an attentive and friendly staff. A place to be pampered. ..and only a couple dozen yards from the ski slope.

This is a stylish new addition to Breckinridge hotels. Just across the street from the Quicksilver & Beaver Run trails there is easy access to the slopes. The new lobby is bright with a fireplace and the restaurant is excellent. Our room was newly furnished and fresh. My understanding is that every room is new. There are two new and fresh hot tubs; Unfortunately, no steam or sauna. Service was excellent. The hotel is on the site of the old Doubletree hotel. Complimentary shuttle service is available. Parking onsite was expensive ($55/ day).

Overwhelmed with the politeness of the staff from the moment you get out of your car. The best stay in Breckinridge by far. The lobby is beautiful and our room spacious, comfortable, immaculate. Must try the bar and restaurant, food is delicious especially the truffle fries.

Excellent service from the moment you arrive. Nothing but smiles from the staff very impressive. The lobby is beautiful, warm and welcoming. Must eat at the restaurant and ordered the truffle fries. Oh my goodness over the top delicious. Last but not least, after a fun day of skiing enjoy the state of the art comfortable spacious room.

Location is extremely dated. Elevator was broken for at least 2 days (walking up and down stairs in ski boots is not fun). Front desk staff polite, but clueless about the neighborhood and had major difficulties understanding and communicating in English. Terry bathrobes were the high point of our 3-night stay. Caveat emptor.

We arrived for our check in and the front desk said they had an issue and had to close some rooms down for maintenance so they were “upgrading me.” They checked us in and took our deposit/parking fee. We took the keys to our room (which takes forever because you have to go up 2 different elevators) and when we got in there we found another family was already staying in that room! I was shocked that they didn’t have a safety/security system in place to ensure something like this never happens! Mortified, we went back down the 2 elevators to the front desk which literally takes about 10 mins. Long story short - when we got back down to the front desk they were extremely apologetic but said they didn’t have another room for us. They assured me I would be refunded since I had obviously already paid for this months in advance. Well, I never did get a refund and this has been 3 weeks. The 3rd party booking company says they never received anything from the hotel requesting this refund. I’ve disputed this with everyone I know to and keep getting the run around and hearing that it is someone else’s responsibility. Hilton has basically said this isn’t their problem. So, beware that this hotel is very poorly run. We were with a group of friends and the ones that stayed there said it was horrible. Their room was dirty and the elevator situation is pure hell if you are trying to get out during the hours people ski. One of the workers told us they were under remodel and short staffed. They honestly should have just closed it down. Absolute worst customer service I’ve ever experienced with a hotel.