Gästanvändare
25 juli 2025
This hotel is inadequate on so many levels. Grossly overpriced for the level of service and quality of the experience. Significant investment in refurbishment, maintenance and staff training is needed. The tone was set from the outset, with no one at reception, until we’d rung the bell 3 times, when the manager appeared. The outside areas were very crudely maintained, with numerous overgrown areas. The quality of the housekeeping was poor, with dead flies, dust and cobwebs in numerous places. The glass in the doors collected finger marks for the 3 days we were there, and my request for this to be addressed was ignored. The room curtains featured shredded linings. The food offering was very average and overpriced. I have never seen such small scallops, or such a minute and poorly-cooked steak (£35!).Belly pork was OK, but small portion. I have had better breakfasts at a Travelodge. A soggy buffet, with no à la carte options. No butter or milk jug on the table. Honey ´on request’ (why?). No fresh flowers anywhere, just some ancient dead ones. One server, doing his best. In summary, this hotel seems poorly managed, very understaffed, substandard and lacking in the attention to detail one would expect for over £300 a night. It will require huge investment to bring back any semblance of its full potential.
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