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Verifierade recensioner
Läge och interiör3.9
Bekvämligheter4.3
Service4.2
Renlighet4.5
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Negativa recensioner(2)
Gästanvändare
Lägenhet med 1 sovrum för 4 personer
Bodde på dec. 2024
Annat
1 recension
1.0/5
Publicerades 10 jan. 2025
Checked in and the room was filthy hairs in the bathroom , the room also not like what advertised and terrible view when advertise city view
Översätt
Dr M Akmal
Studio för 3 personer
Bodde på nov. 2024
Familj
4 recension
4.5/5
Utmärkt
Publicerades 14 dec. 2024
As usual Adagio such a high quality apartments with self catering facilities. I loved my short stay. I did not receive any reply from customer before travelling that was putting me off a bit but service was great when checked in and out. Will surely be there again.
Översätt
Svar från boendet: Dear Dr. M Akmal,Thank you so much for your kind words! We’re really happy to hear that you enjoyed your stay and liked the quality of the apartments. We're glad the check-in and check-out process went smoothly. We’d love to welcome you back again soon!Kind regards,Anta Secka Front Office Team Leader
Gästanvändare
Studio för 2 personer enkelsängar
Bodde på sep. 2024
Par
12 recension
4.2/5
Mycket bra
Publicerades 5 dec. 2024
Good facilities and great to have the grocery store just next to the hotel. Small kitchen allows for making decent light home cook meals.
Översätt
Svar från boendet: Dear Guest,Thank you for your review! We're really happy you enjoyed the facilities and found the grocery store next door so convenient. It’s great to hear the kitchen worked well for making some light home-cooked meals. We’d love to welcome you back anytime!Kind regards,Anta Secka Front Office Team Leader
CheungCN
Studio För Två Personer
Bodde på sep. 2024
Res med vänner
1 recension
4.7/5
Otroligt
Publicerades 25 okt. 2024
The staff were friendly and helpful. The room was comfortable and spotless. It's a nice place to stay in London.
Översätt
Svar från boendet: Dear Cheung,Thank you for your wonderful review! We're so glad to hear that you found our staff friendly and helpful, and that you enjoyed the comfort and cleanliness of your room. It’s great to know you had a pleasant stay with us. We truly appreciate your feedback and look forward to welcoming you back on your next visit to London!Kind regards,Anta Secka Front Office Team Leader
Gästanvändare
Studio För Två Personer
Bodde på aug. 2024
Affärsresenärer
46 recension
3.5/5
Publicerades 30 sep. 2024
good location for being near to heathrow and west london, otherwise it's a bit far to get to. Has gym, laundry room, and the rooms are good size with small kitchen. Room layout a bit strange with TV behind bathroom door, and bathroom door only opens halfway to stop it hitting the TV, but this is quite annoying. Otherwise good service overall.
Översätt
Svar från boendet: Dear Guest,Thank you for your feedback! We're glad you enjoyed our convenient location and the amenities we offer, including the gym and laundry room. We're happy to hear you received good service, and we hope to welcome you back soon!Kind regards,Anta Secka Front Office Team Leader
Kar Lai
Studio för 3 personer
Bodde på nov. 2024
Familj
2 recension
4.0/5
Mycket bra
Publicerades 31 dec. 2024
Though slightly far from train stations. Everything equipped well
Översätt
Svar från boendet: Dear Kar,Thank you for your review! We're happy to hear you found everything well-equipped during your stay. While we're a bit farther from the train stations, we're well connected to central London, making it easy to explore the city. We appreciate your feedback and look forward to welcoming you againKind regards,Anta Secka Front Office Team Leader
WAI HO
Lägenhet med 1 sovrum för 4 personer
Bodde på juli 2024
Familj
4 recension
3.7/5
Publicerades 14 sep. 2024
The room is spacious and clean, it is value for money in London. Staff are friendly.
The kitchen equipments are bad with much depreciation which do not allow you cook a normal meal. The air con was automatically changed to 24 degree no matter how you set before.
Översätt
Svar från boendet: Dear guest,thank you for your feedback. We appreciate your kind words about our staff and the cleanliness of our rooms. We apologize for the inconvenience with the kitchen equipment and the air conditioning. We will address these issues promptly. Kind regards,Anta SeckaFront Office Team Leader
Gästanvändare
Studio för 2 personer enkelsängar
Bodde på dec. 2023
Familj
2 recension
3.5/5
Publicerades 15 feb. 2024
In general, the hotel is a very comfortable place. The staffs are so nice and very helpful. The restaurant for the breakfast are also really good. And it is located in a very convenient location, you can very easy to take bus to Richmond or ealing board way to go to central london or the airport.
My mum visit me in London. I booked a 2 bed’s room, but basically the room is only for her to stay.
She lived there for 10 nights. The hotel guaranteed that they will do housekeeping every 7 days.
For the last night I choose to stay with her. However, I accidentally found the bed is full of hairs. Some hairs are short, and some are long. Which should not belongs to my mum.
It means the housekeepers have not change the bed sheet and those hairs are not belongs to my mum, because she stay in only 1 bed. But that bed with hairs is the other one.
Clean and tidy for a bed is the basic requirement for an accommodation.
That’s really disgusting and unacceptable for an apartment hotel.
All in all, I would recommend other travelers to stay but the hotel should train staff to do the room cleaning well.
Översätt
6/7
Svar från boendet: Dear Guest, Thank you for sharing your experience with us. We are delighted to hear that you found our hotel comfortable, our staff friendly and helpful, and enjoyed the breakfast at the restaurant. We appreciate your feedback regarding the cleanliness issue you encountered in the room. In regards to the cleaning, cleaning is done on the 8th day as we are a self-catering hotel, and we will reinforce our training to ensure the rooms meet the highest standards. We sincerely apologize for any inconvenience this may have caused. We hope to welcome you and your mum back in the future for an improved experience. Anta SeckaFront Office Team Leader
Jack Travels
Studio för 2 personer enkelsängar
Bodde på okt. 2024
Affärsresenärer
3 recension
5.0/5
Enastående
Publicerades 20 dec. 2024
Could not fault the room or location. Honestly was a great stay.
Översätt
Svar från boendet: Dear Jack,Thank you so much for your kind words! We're thrilled to hear that you had a great stay and that both the room and location met your expectations. It means a lot to us to know you had such a positive experience. We’d love to welcome you back anytime!Kind regards,Anta Secka Front Office Team Leader
X Dai
Studio För Två Personer
Bodde på mars 2024
Affärsresenärer
56 recension
4.0/5
Mycket bra
Publicerades 28 apr. 2024
Very nice locations nice environment inside the room , near our business workings area
Översätt
Svar från boendet: Dear X Dai,Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Adagio London Brentford very soon. Kind regards,Anta Secka Front Office Team Leader
Gästanvändare
Bodde på sep. 2023
Par
6 recension
3.2/5
Publicerades 8 okt. 2023
Shower fixtures broken, did not emit hot water.
Decent kitchen amenities!
Översätt
Ashleigh Mae
Studio För Två Personer
Bodde på nov. 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 6 dec. 2024
Lovely staff, clean spacious rooms
Översätt
Svar från boendet: Dear Ashleigh,Thank you for your wonderful feedback! We're so happy to hear that you enjoyed the spacious rooms and had a positive experience with our staff. We truly appreciate your kind words and hope to welcome you back soon!Kind regards,Anta SeckaFront Office Team Leader
Gästanvändare
Studio För Två Personer
Bodde på jan. 2024
Annat
7 recension
5.0/5
Enastående
Publicerades 12 feb. 2024
The staff went above and beyond to ensure our comfort throughout our stay. From accommodating our requests with grace to providing invaluable local recommendations, their attention to detail was truly commendable.
Översätt
Svar från boendet: Dear Guest,Thank you for your kind comments and compliments regarding your stay at Adagio London Brentford.We are delighted that you enjoyed the view and the facilities in the apartment.Our team is committed to providing good-quality customer service, and we’re thrilled to read that we made a good impression on you. We are looking forward to welcoming you back again soon. Kind regards,Anta Secka Front Office Team Leader
YvonneYap
Studio för 3 personer
Bodde på nov. 2024
Familj
5 recension
4.0/5
Mycket bra
Publicerades 5 jan. 2025
Good for family stay
Översätt
Svar från boendet: Dear Yvonne,Thank you for your feedback! We're happy to hear that the accommodation worked well for your family stay. We hope to welcome you and your family back soon for another comfortable visit!Kind regards,Anta Secka Front Office Team Leader