Hôtel Oceania Brest

Hôtel bien situé. Chambre OK. Literie habituelle des Oceania. Après dommage que la ville de Brest ne soit pas fou-fou.

This hotels location was extremely convenient. Right in the middle of Brest close to all amenities. It was spotless and comfortable. Breakfast every morning was good. We stayed for four nights. Customer service however was questionable. The lock on our hotel room was faulty, our keys would only work once, allowing us in to our room, but each time we left it wouldn’t allow us back in. We were on the 5th floor so this was inconvenient as we’d have to go back down to get another key. The man at reception accepted that it was the fault of the door, but unfortunately after a while we started to feel like a nuisance. Nobody addressed the matter or in anyway tried to compensate us for our inconvenience. Also when we told him the cleaning staff left our hotel room door open, he said that he would alert them to their mistake, but otherwise showed indifference to their error and to the care of our belongings. Such a pity

Comfortable room. Excellent service. I had a problem with my PC and they really helped me, out of the ordinary, and found a solution. In particular Sandrine at reception and Benoît Houssais, the Director of the hotel. I was very grateful for their kind assistance and great customer care.