Valtur Cervinia Cristallo Ski Resort

很好的滑雪酒店

The hotel, a beautifully renovated former Club Med, boasts a fantastic structure with a stylish, well-thought-out design. Its location is unbeatable, offering direct access to the slopes—when the elevator and carpet function properly (which they usually do, but not always). Rooms are spacious and comfortable, though the noise isolation could be better. However, the hotel's identity feels confused. It’s neither a true all-inclusive family club nor a genuine luxury resort. They market it as a "lifestyle-oriented concept offering a refined and distinctive experience tailored to a sophisticated clientele"—a nice piece of branding, but ultimately missing the mark. While it claims a 5-star rating, the true excellence of a luxury hotel is lacking. It feels like the only 5-star property in its group, and that inexperience shows. There’s also a subtle but noticeable aversion to children. Despite offering family-friendly accommodations, many key facilities are restricted: the gym is only for 16+ (14+ with an adult), the spa is strictly adults-only—even a 14-year-old can't enter with a parent—and the large (but shallow) pool is also off-limits to unaccompanied minors. It’s as if kids are merely tolerated rather than welcomed. Service is another mixed bag. The hotel has a large, friendly staff, but many seem undertrained and unprepared. Food is a major letdown—despite high expectations, it’s canteen-level at best. Breakfast is particularly frustrating, with just two small, slow coffee machines leading to endless queues—something you’d expect in a budget hotel, not a supposed 5-star. Other quirks? The heating runs on a bizarre schedule (4:30–10:30 AM/PM), leaving rooms uncomfortably cold in the afternoons and early mornings. Evening entertainment is erratic—think generic all-inclusive beach resort vibes, both in style and quality. On the plus side, the in-house ski rental and service are well-run and efficient. However, they don’t accept Amex—completely unacceptable for a high-end hotel and frankly ridiculous. Pricing is where things get truly outrageous. The rooms are already charged at top-tier 5-star+ rates, but F&B and services take it to another level: €5 for water, €10 for an Amaro, €170 for a 50-minute massage, €30/day for parking—the list goes on. For the level of quality and service delivered, this is simply not justified. Verdict? A beautifully designed hotel in a prime location, but overpriced and struggling with its identity. If you’re expecting true 5-star luxury, you’ll be disappointed.

The hotel is very clean. Staff are very friendly. The bar area with fire feels very comfortable and cosy. The boot room so warm. The shuttle service was very efficient and made the whole trip very pleasant.. Food was plentiful and good quality, a lot of choice. Pillows the hotel supplies, we struggled to get comfortable with unfortunately. But other than that the whole experience felt very luxurious.