Excelsior Planet

Perfect location hotel for ski wlth a perfect dinner menus.. All staff are super friendly.. hotel situated 200 meters to main slopes and plenty of restaurants and bars in walking distance .. We highly recommend to get dinner at hotel.. Planet will be our new location for winter holidays

I'd recommend staying half board as the food is generally excellent. There is a good choice each night, and they will cater for fussy children. The staff are great, especially Irene in the restaurant, but all work hard and make you feel very welcome. Special mention for the wine waiter who offered some great wines to try out. I don't think our room was as modern as some, but was still perfectly adequate although was dimly lit. We did have a view of the Matterhorn which was a plus. If skiing you are 2mins easy walk to the Cretaz chairlift, which was never that busy. The main gondola is too far to walk, so you can use the hotel minibus, however I found it to be unreliable having waited 15mins for it to move one day and not even start till 9am on another (lifts open 8.30) Overall, very good hotel, well situated and staff and food are excellent. Would stay again. Thank you for making my stay a pleasurable one.

This is the second time I've been to this hotel, and whilst it is spacious, well run and well located - it does need some improvements. We stayed in a Junior Suite, which consists of a twin bed, which can be a double, plus a single, with a further pull-out single underneath. As we were two guys, we flipped a coin as to who had the double and who had the single. Perhaps if they replaced the single with a sofa bed, then two people could each have a double? The room is perfectly comfortable and spacious for two, but is not really ideal for three adults. The décor is a bit retro, and the bathroom could do with a refresh too. Don't get me wrong - it's not tatty, just not up to date. Breakfast is okay, but more limited than I have experienced in other similar (even less expensive) hotels. Dinner is generally very good, with a starter, first course and main course - all à la carte, and ordered at the time - not at breakfast. Service is generally good. Housekeeping is very good. The hotel gets you a 20% discount off ski rental at a shop that's 2 minutes walk away too. The boot room is still poor. It is small, out of date and only accessible from the slopes via a 4 person service lift. I don't know how they can improve the lift, but the room, lockers and ski storage are desperate for an update.