Gästanvändare
28 maj 2025
Glad you asked…all aspects of our stay at topping rose were excellent with the exception of my interactions with the manager, Brandon. There were disruptive dogs staying in an adjacent room and were barking nonstop when their owners were not present in the room. This went on from 10pm until I was able to fall asleep on Saturday night, then from early morning Sunday until about noon when the owners finally returned, it was like we were staying in a kennel. I immediately messaged the staff on Sunday morning to alert them to this…nothing was done to reassure me that this was addressed or that the situation was being effectively managed. After 3 hours, I went to the desk and spoke directly with Brandon who was seemingly aggravated and annoyed that I was making a big deal about this. My take away was that Brandon is a weak link in your mgmt staff and was simply not effective in managing the situation…which resulted in my frustration. I am happy you share my feedback-it just ****** to pay top dollar-and have this experience. All be needed to do was aknowledge the sitch.
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