Best Western Heronston Hotel Spa

工作提前完成，最後一晚臨時取消都可以接受，非常感謝。酒店的餐食也是比較好的

在這邊經常住的酒店 乾淨衞生也安靜

Friendly staff, very comfortable rooms, very clean, good spa facilities, menu a little restricted for vegetarians so recommend eating in the bar as more choice, Good value for money. Not far from lovely coastal walks. Ticks all the boxes for a spa gettaway without breaking the bank

The hotel is bright and modern with lovely furnishings in the public areas and bedrooms. However it has been one of my worst stays anywhere for sometime... Showerhead pointed out of bath and flooded bathroom, hairdryer had a 2 pin European plug so couldn't be used. A constant drip from.the gutterering all night led to a very unsettled sleep. Breakfast... quite simply dont have it. We booked.a table.for 9am meaning an hours service left for breKfast. Half the restaurant (which is small) was still laid for evening meal meaning people couldn't sit down without a lot of disruption and queuing. 3 waiting staff on duty but noone manging the restaurant. 2 crusts of bread left for toast, a handful of pastries left, no eggs left, and as the hot 'buffet' items were replenished the waiting staff tipped the new food on top of the almost empty dishes meaning food at the bottom has been there for some time and is very hard and congealed. At check out the receptionist did apologise and refunded the price of the breakfast which was appreciated. However, I would not stay here again as the service did not represent previous experiences with Best Western and fell very short of that.

Friend and I went for a spa night as a birthday treat. Everything was good apart from the need to swap our room key for the key to the pool area. This was very inconvenient as our room was a few steps away but we had to walk through the hotel to reception. I'd have rathered paid a deposit and keep both. The only other problem that we only had one room key and so logistically, the key swap senerio really didn't work.

Our stay was superb. On arrival the welcome was warm and the front of house staff amazing! Check in was fast and efficient and we were in our room within a short period. The room was nicely furnished and the bed comfortable. The massage my wife and I had was relaxing and great value. The facility was clean and staff professional. We had a delicious meal on the evening and again the restaurant team were welcoming and efficient. Please pass on our thanks to the whole team. We'll definitely be back.