Embassy Suites by Hilton St. Louis Airport

Arrived at the property in late evening ahead of a very early departure the next morning. Found poop smeared on the accessible grab bar and wall in the bathroom and on the bathroom door handle/door. Staff came to clean it timely but I was thoroughly disgusted and could stop thinking about what else hadn’t been cleaned. Then toilet kept refilling and we couldn’t sleep due to the noise of it. There was only one other room available and it had a bad leak at the window so rainwater was leaking all around the window and the second bed was damp. Ended up having to share the one dry bed with one child while my other child slept on the foldout couch. At least the room with the window leak was quiet and we didn’t find any poop smears. Worst of all was when the night manager/staff told me, “well, if you look hard enough you’ll find poop anywhere”. I’ve never had an experience like this at an Embassy Suites before, but I’ll never stay at the St Louis Airport location again.

The hotel cancelled my paid reservation - the front desk clerk said that they were overbooked and that ******* was supposed to have called me to let me know. She said sorry for the inconvenience and good luck getting a room at any of the other hotels, because they are all booked because of the tornadoes in the area - we were left stranded with 2 babies at 10:30 at night after travelling all day and had to search for another hotel - appalled by the lack of consideration and concern. Extremely terrible service

Stayed for 2 nights, room service didn't show up any day, rooms are dirty, overall cleanness is terrible

I like the free breakfast, indoor pool, and the workout room! Dislikes…. My room was not properly cleaned. It had not been vacuum. There was pill in the floor and my room fridge did not work! It was my first time and last time. Very disappointed!

After checking in, we were given a room that wasn’t clean. It was the room we reserved, ( wheelchair accessible sleeps 6) but was still was dirty. Beds not made, garbage everywhere, dirty towels etc… When bringing this to the attention of the front desk, all I got was a sorry and we can put you in another room. The room they offered was not big enough (slept 4). I told them that and they offered me an additional room on another floor. Wouldn’t work, the oldest child I had was 12. Not leaving them alone in a hotel room on another floor. Was told the only room that would accommodate us is reserved for another day, so we couldn’t have it. We stayed one night. After an hour, the finally spoke to a manager of House keeping that let us have the room to accommodate my group. No one was willing to roll up there sleeves and clean a room to accommodate a wheelchair user and family. They were going to let us walk out the door and be on our own. Finally get to the room, and it was still not clean, beds were made, trash taken out, but room was dirty, floors were sticky. By far the worst Hilton I have ever stayed at! Breakfast was not at all what was expected by reviews either. Bacon was raw, eggs were watery, and fruit was not ripe yet. The people at breakfast were incredibly nice and attentive with clearing plates and keeping food out. Food just wasn’t great, especially fora Hilton! I will not be staying there again.

Overall, good hotel. Although our room was not ready upon arrival, the staff responded promptly and ensured our wait was minimal. Throughout our stay, they were consistently helpful and friendly, especially when we requested additional towels and linens. While the room itself showed signs of age and had a noticeable musty odor, the property offered some notable positives, including a clean, spacious pool and a convenient location near the airport.