Copthorne Cameron Highlands

Enjoy the location as it is quite convenient, below are some eating shops. The room is clean and nice, the view is superb. However when I arrived on the first night, I was requesting for bottled water, toothbrush and slipper, the front counter said they have taken note and will send it over to me shortly, but I only get the toothbrush set. Then I made a second request, but still they didn't send me the bottled water and slipper. After the next day room service I have only received the bottled water (until checkout I didn't receive any disposable slippers).

This my 2nd time staying in this hotel. Check in process very fast. Staff friendly as usual. Room clean but got stale/damp smell. Good breakfast. Many choices & when nearly finish, staff will top up the food ASAP. I always love their bread & butter pudding & this time no more salty fried mee 🤭 My family & i enjoyed this trip so much. Thank you Corpthorne for the hospitality.

The worse experience ever with my years of travelling to Cameroon. Just bcz the studio room is not a part of hotel building it was managed so poorly. First room had leaking and bathroom clogging with bad smells. We switched second room and with no effort of saying sorry they just provide new room. Then another disaster happened as we wanted to rest while watching the TV, it wasnt working so does WiFi and astro. After multiple times of communicating with them they concluded it was under maintenance and would like to provide portable WiFi instead. We waited till late night and to our surprise No1 came back to us with it. Since we only stayed one night, we decided to go through it and went for breakfast the next day. The hygiene took a toll on us as we found a fly on the boiled egg and without hesitation they just took it back, due to the discomfort we packed a new breakfast and went back to room. To get ready and check out. While check out process was faster than the one hour hassles of checking in, we were surprised non of the issue raised was addressed nor acknowledged. And they claimed the studio WASN'T HOTEL BUILDING WHICH WASN'T STATED IN THE DESCRIPTION BEFORE BOOKING. if we knew we wouldn't have taken it. Worse experience ever as all we wanted was to leave the place at soonest.

⭐️ Worst Hotel Experience — Please Avoid! I strongly urge everyone to think twice before booking this hotel. The cleanliness is completely unacceptable. The pillows and sofa were moldy, the bed had hair on it, and the entire room was surrounded by mold. It is shocking that this place claims to be a 4-star hotel — at this price point, it felt more like staying in a ******* house. On top of that, there were dogs barking non-stop throughout the night. I barely managed to sleep for even six hours. The noise made it impossible to rest. Overall, this was an extremely disappointing and unpleasant stay. I will never return, and I hope others can avoid the same experience.

My second booking because I love the hotel. The room is very spacious for 2 pax. Strategic location very near to Kea Farm and can go by walking and park your car at their provided parking. Has a good view. I recommend to book the room including their breakfast.

We had a smooth check-in, arriving an hour earlier than the scheduled time. The receptionist was friendly and have good customer service. We were given a top-floor room that was clean, spacious, and had a decent view. However, the nearby hills were under construction, and the noise did disturb our afternoon rest. One of the best things about the hotel is its location — it’s within walking distance of the Kea Farmers Market and the sheep sanctuary, and just a 13-minute drive to the BOH Tea Hill restaurant. There are also several food outlets right in front of the hotel, making everything easily accessible. The one major frustration was the lack of soundproofing in the room. We could clearly hear our neighbors talking, laughing, and making loud noises around midnight. We could even hear people walking in the hallway and entering their rooms. It was difficult to sleep because the noise was just too loud. That is the only negative about it.