Mercure Brisbane King George Square recensioner

Svar från boendet: Dear Guest, We sincerely apologize for the frustration caused by the double charge and the inconvenience of having to follow up multiple times. This is certainly not the experience we want for our guests. Please know that we take this matter seriously, and I will ensure your concerns are addressed with the team. If the issue remains unresolved, please reach out directly, and we will do our best to make things right.Sincerely, Cecile Pellegrino - Guest Relation Manager

Svar från boendet: Dear User HK,Thank you for your feedback. I\'m glad you enjoyed our convenient location in the city. We hope to welcome you back for another great stay soon.Sincerely,Roshit Manmohan - Front Office Manager

Svar från boendet: Dear Matteo, Thank you for your thoughtful feedback. We are glad you appreciated our central location and competitive pricing. We are sorry to hear about the elevator odor and the lack of complimentary water, your comments have been shared with the team so we can improve. We hope to welcome you back soon for an even better stay!Sincerely, Cecile Pellegrino - Guest Relations Manager

Svar från boendet: Dear Guest, Thank you for your kind feedback! We are thrilled to hear that you enjoyed our strategic location as well as the room. We strive to provide the best possible experience for our guests, and it’s great to know we met your expectations.We hope to welcome you back soon for another wonderful stay!Sincerely, Cecile Pellegrino - Guest Relation Manager

Svar från boendet: Dear Guest, Thank you for your continued loyalty and for taking the time to share your feedback! We are thrilled to hear that you have enjoyed your stays with us and that our clean and comfortable rooms, as well as our friendly staff and great location, have met your expectations.We do apologize for the inconvenience regarding the deposit refund. This is certainly not the experience we want for our guests, and we’ll investigate this issue further to ensure smoother handling of deposits in the future. We truly appreciate you bringing this to our attention and hope that your next visit will be even more seamless.We look forward to welcoming you back soon!Sincerely, Cecile Pellegrino - Guest Relation Manager

Svar från boendet: Dear Tatiana,Thank you for your feedback. We are pleased to hear that you found the room comfortable and the staff kind and helpful. We apologize for the view not meeting your expectations and will consider this as we continue to improve our offerings. We hope to welcome you again soon.Sincerely,Roshit Manmohan - Front Office Manager

Svar från boendet: Dear David,Thank you for your feedback. We’re glad to hear that you appreciated our great location. We also appreciate your comments about the hotel’s condition, and we understand your concerns. Please know that we are aware of the need for updates, and we plan to renovate to improve the overall experience for our guests.We hope to welcome you back soon and provide you with a refreshed stay.Sincerely,Roshit ManmohanFront Office Manager

Svar från boendet: Dear ZiaMahmodi,Thank you for your positive feedback. We’re delighted to hear you enjoyed our amenities, clean rooms, and convenient city location. Your satisfaction is our priority, and we’re thrilled we could contribute to a pleasant stay for you.We look forward to welcoming you back on your next visit to Brisbane!Sincerely,Roshit ManmohanFront Office Manager

Svar från boendet: Dear Guest,Thank you for your positive feedback.We're delighted to hear that you found our location to be convenient in the city center and that you found our hotel to be good value for money. It's fantastic to know that you had a pleasant experience with us and that you would choose to stay with us again in the future.We look forward to welcoming you back on your next visit to the city!Warm regards,Tarunika DasguptaFront Office Manager

Svar från boendet: Dear Wilford Patunvanu,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed our centrally located hotel, as well as our clean and tidy rooms. It's great to know that our staff contributed to your positive experience with their friendly service. We're also pleased that you found our beds and pillows comfortable.We appreciate your kind words and hope to welcome you back for another enjoyable stay soon.Best regards,Roshit ManmohanFront Office Manager

Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed our great service, facilities, and value during your stay. It's wonderful to know that our location was convenient for your travel needs and that you found it easy to access from central or Roma Street train stations and the central bus station.Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another excellent stay in the future.Sincerely,Roshit Manmohan - Front Office Manager

Svar från boendet: Dear Guest,Thank you for sharing your feedback with us, and we apologize for any disappointment you experienced during your stay.We're sorry to hear that you didn't feel our hotel met the expected standard. Your comments about the building age and bathroom size are duly noted, and we appreciate your honest feedback.Regarding the service and professionalism of our staff, we regret that you did not receive the level of attentiveness and clarity that we aim to provide. Your feedback will be shared with our team to ensure that we address any areas for improvement in communication and guest service training.We apologize for any confusion regarding the breakfast buffet, and we will work to ensure that our staff are well-informed and able to provide accurate information to guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Roshit ManmohanFront Office Manager

Svar från boendet: Dear Harry Ramchand,Thank you for your kind words. We’re delighted to hear that you always enjoy staying with us.We look forward to welcoming you back on your next visit.Sincerely,Roshit ManmohanFront Office Manager

Svar från boendet: Dear Guest,Thank you for your feedback. We're delighted to hear that you found our hotel's location to be perfect, with the main street just minutes away. We understand the importance of convenience and accessibility for our guests, and we're pleased that our location met your needs.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Sincerely,Roshit ManmohanFront Office Manager