Pullman Brisbane King George Square

I recently stayed at this hotel and had a mixed experience. 1. Lighting: The lighting in the room could definitely be improved. Even with all the lights switched on, the room felt dim. Additionally, the lighting control could use modernization; I had to switch off each light individually, which was quite inconvenient without a master switch. 2. Housekeeping Service:The housekeeping service needs enhancement. The dental kit, which includes enough toothpaste for just one day, was not replaced daily by default, and I had to repeatedly request it. Furthermore, slippers were not provided in the room, which is not something I would expect from a 5-star hotel. 3. Communication: I also faced issues when trying to contact the reception and housekeeping to arrange for the missing items. My phone calls from the room often went unanswered, which happened multiple times during my stay.

Good location, . But customer service very basic . No greeting when we coming and out. It’s Pullman hotel. But hard to tell it’s 5 star

I forgot to book my breakfast and it is quite costly (A$42) for walk-in. I don’t know I have another choice till I reached Melbourne Novotel Hotel. Trip.com is very helpful that helps me contact the hotel and lower my charges in breakfast. It is too late to know that! I paid $42 for my breakfast. 😢