Pullman Brisbane King George Square

Had to pay for parking and at a premium, place is run down and could do with some tidying up

I recently stayed at this hotel and had a mixed experience. 1. Lighting: The lighting in the room could definitely be improved. Even with all the lights switched on, the room felt dim. Additionally, the lighting control could use modernization; I had to switch off each light individually, which was quite inconvenient without a master switch. 2. Housekeeping Service:The housekeeping service needs enhancement. The dental kit, which includes enough toothpaste for just one day, was not replaced daily by default, and I had to repeatedly request it. Furthermore, slippers were not provided in the room, which is not something I would expect from a 5-star hotel. 3. Communication: I also faced issues when trying to contact the reception and housekeeping to arrange for the missing items. My phone calls from the room often went unanswered, which happened multiple times during my stay.

Perfect location to access everywhere. The city hall was right across. Like other hotels nearby, there was lack of parking space. The service doesn't meet my expectation but fair overall. The main door was closed, and we were struggled to get in, but no one seems care. The room was dark and there was a dirty cleaning towel was left on the toilet. Except that, it was ok.

Excellent location - central to everything. Had valet service for cars. The room is great, however, there’s no water provided. The staff parked in between two cars on my check out day and delayed my travel to airport at the early morning! Other than these two issues - everything was fine!

The 1 hour 10 minute line up at reception to check in was ridiculous. Considering we arrived at 2:55pm, after the 2pm check in time. Standing in line the whole time with no offer of a drink or any explanation. The reception is for two hotels. Our twin queen room was great, 2 sinks in bathroom, heaps of towels. The room was very comfortable, however no milk for coffee. The hotel pool area was poorly maintained and grotty, so we didn’t use the pool. The bars never opened while we were there. We didn’t use express checkout as the reception line at 9:30am was again busy. I wouldn’t recommend staying here if they expect people to wait so long to check in.

Clean hotel, good location, and great service and hospitality