Your Apartment | Clifton Village

cute little place for a short stay!

I cannot advise strongly enough that this venue should be avoided at all costs. Aside from the filthy condition of the room and communal areas the venue is plagued by noise late into the night and a constant smell of **** wafting in from the street. The staff I did see were completely disinterested in their role and seemed untrained and unaware of even basic hygiene standards that should be applied to this type of accommodation. One particular concern was the mountains of rubbish and laundry awaiting collection which was stored in the car park, directly under occupied accommodation behind unlocked gates, this is a recipe for disaster and a completely unacceptable and avoidable fire risk, when raised with one of the cleaning staff they shrugged their shoulders and threw more linen onto the pile. I dread to think what a deeper inspection of fire safety would reveal.

absolutely disgusting. my teenage daughter stayed here for just over a month while working with her school. absolute filth fest when she got there. floors were covered in dirt and dust and the bed sheets were covered in stains. her key went missing out of her padlock with a passcode never to be seen again. had to get the locks changed. very loud from both other guests and the outdoors, not sound proof windows at all. she had maggots all over her bedroom floor when she woke up one morning. disgusting. the cleaners are clearly not qualified, most of the them looked the same age as my 15 year old daughter, certainly no older than 18. they were wearing pajamas to work, completely unprofessional. when we told them about the maggots not only were they first denying any maggots even being there, but once they finally began cleaning they stated all where gone. that night hundreds more emerged from my child’s bed. she stayed during the summer, there was no air con just a crappy old fan covered in dust, so when using it, it sprayed dust all over her. not only that but it made very loud clunking noises all through the night, awaking my daughter from her much needed slumber. for a whole week her room was at 32 degrees celsius. 32. extremely inhumane. not living conditions at all. the cutlery in her draws were dirty and not hygienic, they even had old food all over them from previous guests. I am disgraced by her stay. we did of course end up picking her up and taking her home at the beginning of what was supposed to be her second week. DO NOT STAY HERE.

Written during stay: This has been the AWFUL stay so far. One of the worst places we have ever stayed. So many things. The worst being that the lift is broken, I've just had a knee op and walking up 3 flights of stairs is almost impossible for me. I've been in contact with customer service. I would NEVER have booked a third floor room without a lift. We're considering checking out today and not staying the 2nd night as so difficult. The room is also very dirty. Photos available if these would help people. Unacceptably cold at night. The wardrobe doors are hanging off and can't be opened. No soap or body wash -empty dispensers in bathroom. Shower unusable. Temp either freezing cold or scalding hot with nothing between. Duvet cover and other bed linen obviously not clean. To cap it all, fire alarm went off at 7.30 AM this morning. All for ＞£300 for 2 nights! With no daily housekeeping and no breakfast. A terrible waste of money. Would absolutely advise everyone to avoid. Please note: Almost ALL my previous reviews have been very positive. Update 10/12/24: left 1 night early: Despite numerous phone calls and emails, and despite us feeling we absolutely couldn’t stay a 2nd night because of issues that included the lift not working, the unacceptable level of cleanliness/hygiene, the unusable shower, the noise and the fact that the room was so cold at night, we were only offered a 10% reimbursement. Unacceptable.

I arrived to find I could not enter and they did not answer the phone. After eventually going to a restaurant, I found myself having to scan my driving license (never had that before at a hotel) online to be able to enter the room hours after I wanted. Would recommend avoid!

Seriously unpleasant experience. Plumbing issues mean that the apartment stinks and I mean really gagging stinks!!! Bathroom fan doesn’t work which makes it worse. Only booked v last minute due to being let down by another apartment and really resent being charged so much for such a poor experience. Such a great location for Clifton is really let down by the poor quality, the housekeeping and the maintenance.