Ibis Styles Brive la Gaillarde

Pretty bad experience right from the start. Receptionist lady was super unfriendly, no recognition of the loyal Gold status, had to remind about a welcome drink, room key card was provided in a well used paper sleeve. Hotel has been renovated a few years ago, however management didn't even bother to update the Accor website or Tripadvisor profile with the new room designs. Bathrooms were redone completely while rooms just had some art painted on the walls. Triple room was essentially a new ibis Budget spec (we stayed in the ibis Budget Cognac just before and the room there was exactly the same as this one, for the half price) with a tiny window and the 3rd bed folded into closet. Extra bed was not made despite having a reservation for 3 people and the same receptionist lady just advised that we shall take care of that ourselves. This hotel had 3 stars on the facade, by the way and was charging more that 100 EUR/per night. After some complaining we got our room changed to a family room for the 2nd night, that had double bed, proper single bed and a bunk bed. This room was noticeably larger, however the bathroom was the same size and there was only 1 tiny trash can. In addition to that a toilet was cracked, but nobody in the hotel seemed to care about that. Similar approach continues with breakfast - it's advertised as free, however they charged us extra 5 EUR per night for kids breakfast. Breakfast has a variety of items, however the quality is poor - the food is from LIDL (even had LIDL logos) and the cutlery is from IKEA. Overall, I can not recommend this hotel at all - you are paying a top dollar for the basic economy experience here.

Malgré un problème de réservation, le personnel a été très accueillant et arrangeant. Chambres propres et au standard un matelas légèrement tassé d'un côté. Pas de bouilloire pour les amateurs de boissons chaudes. Un vrai plus pour l'amabilité du personnel. Petit déjeuner assez complet et standard. Des efforts pour présenter des produits locaux, en vrac etc...

Changer 4 fois de chambre en deux jours: - climmatiseur en panne - le personnel ne sait même pas la composition des chambres 'grand lit' - Aucune excuse du personnel - sauf un technicien - dimension du lit ' n'ont pas compris que c'était un grand lit ' et qu'il y a plusieurs modéle selon les chambres. - aucun geste commercial Une honte