Island Beach Resort

Having stayed here before, there are some noticeable differences. The rooms are definitely dated. While we had a 2 bedroom unit, the bathrooms were showing signs of age. The shower pressure was rather low, and temperature was inconsistent. The kitchen was very new and stylish! We were told that the TVs had Netflix available which would have been ideal when the wife and I were heading to Dracula's that night. But because the TVs were an off-brand, the company that made them no longer supported any apps. The wifi was hopeless and very slow. Being an IT engineer, scanner the AP channels, all channels were overlapping each other. I'd say that there was a maximum client limit or rate limiting. The units are secure, the pools are good and you are close to many places.

On arrival to my room I noticed a really bad odour like the smell of a backed up toilet and it was so overpowering. it was unbearable and I checked out the rest of the room to see lots of dirt and dust and a shower that I would not want to stand in. I contacted reception and asked for a refund advising it was unhygienic. The manager then came to my room, demanded the key and told me to leave. He refused to speak with my sister when she arrived to collect me and said I was trying emotional blackmail because I was in tears. he had berated and yelled at me the whole time. I stayed elsewhere and have been trying to get a refund since. In all of my interactions this man Greg is a bully and very aggressive and I am glad I didn't stay anywhere near him. I recorded a phone conversation where he yelled and said I was mentally unstable and had something wrong with me. I would not have been safe anywhere near him and he clearly thinks it is okay to berate and yell. If you are a solo woman traveller -never stay here as the owner/manager Greg is not a safe person to stay near. It was about the hygiene when I asked for my refund but his horrible behaviour since shows me why my senses might have been more alert to the smell in the first place, telling me to get out for my safety.

Highly recommend Island Beach Resort. Apartment was very clean and modern. Appliances including full size fridge,washing machine and dryer. Facilities great, secure car park, outdoor area clean and neat with bbq area supplied with basic oils and sauces for cooking. Easy access to beach, restaurants and public transport. Short walk to both Pacific Fair and The Star. Stayed in a ground floor room, which lead out to the spa and pool, with both utilised. Greg was lovely and apologetic about the building noise behind. This noise was not an issue just usual noise you would hear in any city. Will stay again