Gästanvändare
31 januari 2023
My wife and I stayed at the Brown Deer Holiday Inn Express May 23-26, 2022. On May 24, just before noon, while my wife was alone in our room, a stranger entered our room without knocking, without a verbal signal, and without hotel credentials at a time when my wife was only half dressed. When she stated, “What are you doing here? Get out of here!” he just stood there. My wife then ran past him into the bathroom and locked herself in, waiting for him to leave. When she felt it was safe to exit the bathroom, she called the front desk, explained what happened, and asked the hotel staff member to monitor the hallways so that it doesn’t happen to others. A supervisor came to the room, and when my wife explained what happened, the supervisor stated that the man who entered our room could be the man the hotel hired to do maintenance projects. She told my wife to put the “Do Not Disturb” sign on our door. She never offered an apology to my wife. I later learned that, over the prior day and on that day, 5 other people in our group experienced similar events with a person entering their room, one of which even had the “Do Not Disturb” sign displayed. Later that day I went to the front desk to speak with a manager, but was told that the manager, Rosa, was gone for the day. The next morning, I spoke with Rosa and demanded that the hotel personnel be properly trained and that the occupants of the 6 rooms who experienced this treatment be comped one day’s stay. Upon checking out of the hotel on May 26, I was informed that only my room and one other would be comped, and that I would receive a phone call later that day. I did receive that phone call, but was unable to take it. The next day I returned the phone call and spoke with Rosa. She informed me that Rena (another manager? the owner?) had authorized 4 of those entries by the hotel representative, so only 2 rooms would be comped at a rate not even covering one night’s stay. I replied that I was completely dissatisfied with this, that I was never asked by any hotel employee, “How can we make this right for you?” and that our group would never stay at this hotel again. In addition to the above, we also experienced the following: the pool was closed, the public restroom off the breakfast area was closed, none of the ice machines in the hotel worked, and my room’s HVAC stopped working after the first 24 hours. Needless to say, I did NOT request the services of the hotel’s maintenance department. If you decide to stay at this hotel, do so at your own risk. Keep your door double-locked.
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