Hotel Asiris

Such a disappointing hotel. Our room was tiny, cramped and so basic. Kind of like a room in a hostel. We were on the third floor with no lift, there was no kettle or even cups and not enough hanging space. It was basically a bed in a loft with a low ceiling, They didn’t even leave toilet paper! We had to go and find a cupboard on the second floor to get some ourselves. We had to check in at Hotel Jacob across the road, Asiris is bleak, we would never stay again.

I'd hope that you read the entire story before you judge. In short, they refused to refund and ignored all of my messages, not professional at all. So, I've wanted to spend a nice weekend in Belgium to be visiting it for the first time, I liked that hotel and decided to book with no worries about the non-refundable booking, Yes, I had no other options but to go with a non-refundable booking and paid right away. I had the option to set the time of my arrival, and few minutes later the hotel rejected my request for checking-in at 10PM (when the train arrives there), and I could neither reschedule, refund the train tickets, nor refund or even get an answer back from that hotel. What kind of hotel on earth that has no night-shift receptionist, is this how you welcome to the tourists of your country???? For two days haven't heard back from them, and *********** called me to discuss the cituation, but unfortunately they couldn't help. I'm a *********** Genius Level 2 customer, and I've never encountered such a disappointing experience. No matter how small or big the hotel is, they should be professionals, at least respond back to my communications. PLEASE make sure to contact any non-refundable-type hotel before you make a payment. I will book another respectful hotel in the same city, Brugge, and will share my experience soon

Séjour en chambre triple dans un bon confort d'ensemble. Seul le prix de la nuitée est élevé en cette période de fêtes (383e avec les 3 petits déjeuners) La remise des clés se fait à l'hôtel Jacobs (en traversant le rue). Idem pour prendre le petit déjeuner (bon et complet) Si l'accueil du soir était parfait, celui du matin l'était moins et ne permettait pas de quitter la chambre au delà de 11h (il aurait fallu payer 25e de pénalité pour 1/2 heure). Les chambres sont bien équipées et calmes. Bon emplacement à 5-10 min à pied du centre. À noter que le stationnement est difficile en cette période de fêtes de fin d'année.