Smartflats - Monnaie

The worst customer service I’ve ever dealt with. Changed our accommodation location without specifically giving a new address. The new location was not liveable. Mould in shower, couch cushions as bed pillows, a broken lamp, chair and window just left in the room. Left the property and informed them that we would stay at a different hotel. Still following up for a refund 2 months later, citing they are awaiting updates from relevant services. Only contact when I reach out to them. Do not waste your time/money staying here.

3 room flat, for 6 Adults 2 couples and 1 should have been two single beds. The 3rd room was up a rickety metal steep steps into the eves, the 2 single beds were pushed together and 1 quilt supplied. At 5’5 I could stand in the middle of the room only, the rest of the ceiling height was non existent. Would not recommend flat to the elderly or in-firmed and definitely not for a family with young children. The radiators were scolding and the windows opened fully, with no safety features to prevent accidents. We just needed some where to sleep and it for filled that need.

Do not use this company! We were informed a day before we arrived that the original apartment that we paid for was not available and they moved us to another apartment. Which was not as good as the one we paid for and was 170 euro cheaper. We stayed as we had no choice but they did not refund the difference in price. They do no reply to emails either. This spoilt our stay in Brussels. DO NOT USE THIS COMPANY Andy

As I checked in yesterday. The room is a good size but I phone up to the hotel to reports and requested something more. I also tell the receptionist on the 1st floor about the problems in the room .and she also came and checked. Nothing can be done. It very very bad. pillows are not great for 2 people we have 1 small pillow and 1 normal pillow As soon as I walk in the room have a very bad smell of cigarettes. I have to leave all the windows open and take a fan out to get rid of the smell The worst one is the toilet in the bedroom. Very bad smell The receptionist told me Nothing can be done become all the room are fully booked and no one is available to fixed the problems. She only open the case and send it to the company. I AM NOT VERY HAPPY AT ALL

A FUIR !!!! Je déconseille cet établissement. Nous avons vécu une expérience catastrophique avec Smartfalts. Lors d'une balade, nous sommes rentrées et avons découvert que toutes nos affaires avaient été fouillées : ordinateurs, iPads, casques, passeports, près 7000 € de matériel ont été volés. Le plus choquant, c'est qu'il n'y a eu aucune effraction visible. Les voleurs avaient forcément accès à la fois au code du bâtiment ET de notre chambre pour pouvoir pénétrer chez nous sans difficulté. Et ce qui est encore plus révoltant, c’est la réponse (ou plutôt l’absence de réponse) du service client. Après avoir signalé le vol, on nous a promis qu’un responsable nous rappellerait rapidement, mais... rien ! Aucun suivi, aucune solution apportée. Nous avons également demandé un relogement, mais la réponse a été qu’ils n’avaient aucune chambre disponible. Bref, un service incompétent, une sécurité déplorable et une gestion catastrophique des incidents. Ne prenez pas le risque d'y séjourner, ce n'est ni sûr, ni professionnel. N'y allez surtout pas !

-SI VOUS VOULEZ DES COLOCATAIRES TYPE SOURIS ALLEZ-Y -SI VOUS VOULEZ DES FRINGUES D'OCCASION DE L'ANCIENNE LOCATAIRE ALLEZ-Y -SI VOUS VOULEZ VIVRE COMME AU CANADA A BRUXELLES ALLEZ-Y (13° DANS L'APPARTEMENT) - SI VOUS AIMEZ LA SPELEOGIEN PRENEZ UNE TORCHE PARCE QU'IL N'Y A PAS D'AMPOULES DANS L'APPARTEMENT -APPARTEMENT GLOBALEMENT POURRIS AVEC DES MEUBLES CASSES, LA VAISELLE SALE BREF FUYEZ CE TAUDIS ET CE MARCHAND DE SOMMEIL