Gästanvändare
25 september 2024
Ilegal and unacceptable for human living! 7 floors with no working elevator (they don't advertise it on Booking so it's against EU disability policies or for sick or disabled people). Paid over 100 eur per night for a dirty rat hole! Questions on Booking about the elevator are answered with yes, so fraud when advertising the apartment! The dirtiest, most disgusting apartment I've ever seen, everything is broken and dirty, doors, toilet, no clean towels, bed linen dirty, floors not washed in months! Booking customer service is not helping and the property itself ignores customers and does not change or improve anything, including for sick people who cannot use the reservation because of the lack of elevator! They hang up phones on customers! A disgusting, illegal, fraudulent property which should be taken out of Booking!
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