a&o Brussel Centrum

Amazing hotel and wonderful garden. All very well. Just a very bad encounter with the front desk receptionist Gomez. The lock in my room was not working and I checked with the front desk on this. Mr Gomez reply was 'do you not feel safe'? For a paying customer safety is of the utmost importance and this was not taken seriously at all. He then just went on to serve another guest without acknowledgment to our conversation. I called the front desk to ask them to come and have a look. The phone was answered by Mr Gomez, who said he would be there right away, but did not show up at all. This is pathetic and unacceptable behaviour towards a guest who is concerned about their safety in a renowned hotel like yours. I trust this will be looked into with some level of seriousness

Good stay. Good location. Could improve room cleanliness and heater. Products or furniture used in room is not up to the mark. Veg options for breakfast could be improved.

The room is clean and spacious. The staff are very nice there. The location is good (＜ 10mins walk to the Brussels north station).

Not far from the north train station, the double bed was made up of 2 singles pushed together

Amenities leave something to be desired. Cost of laundry is rediculous

Good and clean room