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Verifierade recensioner
Läge och interiör4.2
Bekvämligheter4.2
Service4.1
Renlighet4.4
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Alla recensioner(40)
Positiva recensioner(36)
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Rent och städat(7)
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Negativa recensioner(4)
Sai Priya Kadiyala
Standarddubbelrum
Bodde på nov. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 22 dec. 2024
Very nice stay and the location is nice to travel around the city as it’s near the airport it is convenient for travelling abroad
Översätt
Svar från boendet: Dear, Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations. We strive to provide outstanding service to our guests, therefore your kind comments regarding our complimentary shuttle service will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure. Kind Regards Andreea, Front Office Manager
Pamela
Standarddubbelrum
Bodde på maj 2024
Par
23 recension
4.2/5
Mycket bra
Publicerades 20 juli 2024
Free shuttle is the key service I'm attracted to. But the shuttle missed 1 timing and we waited for an hour. Pls remember to contact hotel in advance for shuttle. Hotel is good and clean. If without shuttle, need to take train and it's just across the station.
Översätt
Svar från boendet: Dear Pamela,Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards, Samad - Front Office Shift Leader
Gästanvändare
Standarddubbelrum
Bodde på sep. 2024
Ensamresenärer
2 recension
5.0/5
Enastående
Publicerades 22 nov. 2024
Nice hotel for transit and nearby airport. I’m so happy to stay for 2 nights here and the staffs so kind and friendly.
Översätt
Svar från boendet: Dear Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations.We strive to provide outstanding service to our guests, therefore your kind comments regarding our shuttle service and poximity to the airport will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure.Kind RegardsKristine, Assistant Front Office Manager
Naomi_22
Standarddubbelrum
Bodde på okt. 2023
Familj
7 recension
4.2/5
Mycket bra
Publicerades 5 dec. 2023
Reception was ok, but shuttle driver is an excellent gentleman, hotel’s location was good
Översätt
Svar från boendet: Dear NaomiThank you for taking time to review our property.I am delighted to hear that we will be your top choice when you visit our city. I will be sharing all your comments with all the staff involved as we are very proud to receive this amazing compliment about (name and potentially reason for positive feedback). We look forward to welcoming you back soon. Please don´t hesitate to contact us if you need any support or information regarding your next possible stay. Thank youKind regards, Andreea-Front Office Manager
Marc Moss
Standarddubbelrum
Bodde på mars 2024
Affärsresenärer
7 recension
2.7/5
Publicerades 12 maj 2024
hotel was ok, but no elevator, so service elevator only. Breakfast, 30% of food was out, no plates, no cups no glasses. Food was good if you get it, but have a feeling it was sadly understaffed, for the price!
Översätt
Svar från boendet: Dear Marc MossFirst of all, thank you for leaving a review following your recent stay with us.We sincerely apologize for the inconvenience and disruption this has caused you.We understand the importance of having reliable elevator service. Please be assured that we take this matter very seriously and are committed to resolving it as quickly as possible.Currently, we have the following plan in place to address the elevator issues. This includes, immediate repairs, scheduled maintenance while the missing piece is received and we are also exploring options for upgrading the elevator system to enhance its reliability and performance.Your remark in regards to the breakfast service has been transmitted to our F&B Manager. Thank you again for your feedback and for helping us improve our services.With kind regards, Andreea - Front Office Manager
Dr. Zou
Superior-dubbelrum
Bodde på nov. 2024
Affärsresenärer
7 recension
3.7/5
Publicerades 11 dec. 2024
Free shuttle bus is handy
Översätt
Svar från boendet: Dear Dr. ZouThank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations.We strive to provide outstanding service to our guests, therefore your kind comments regarding our shuttle service will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure.Kind RegardsKristine, Assistant Front Office Manager
Gästanvändare
Superior-dubbelrum
Bodde på mars 2024
Par
3 recension
5.0/5
Enastående
Publicerades 15 apr. 2024
efficient bus shutter services and clean room
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards, Samad - Front Office Shift Leader
James
Standarddubbelrum
Bodde på sep. 2022
Affärsresenärer
26 recension
5.0/5
Enastående
Publicerades 16 okt. 2022
My first NH hotel stay in Eurooe. Strong recommend!!!
Svar från boendet: Dear XianglvyoudeVxiaojieThank you for choosing NH Brussels Airport and for taking the time to write a review. We are delighted to hear that your stay was excellent. We strive to provide our guests with excellent service, so your comments will be shared with the team to continue to inspire them to provide excellent service. Your comments are highly valued and appreciated. Kind regardsKristine , Assistant Front Office Manager
Svar från boendet: Dear, Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations. We strive to provide outstanding service to our guests, therefore your kind comments regarding our complimentary shuttle service will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure. Kind Regards Andreea, Front Office Manager
Svar från boendet: Dear,Thank you for choosing NH Brussels Airport and for taking the time to write a review. We are delighted to learn that your previous stay with us has been excellent. We strive to provide our guests with excellent service, so your kind comments will be shared with the team to continue to inspire them to provide excellent service. Your comments are highly appreciated and taken into account.Once again, thank you again for taking the time to write a review and we hope to welcome you back to our property soon and with the greatest pleasure.Kind regardsKristine,Assistant Front Office Manager
Gästanvändare
Standarddubbelrum
Bodde på nov. 2024
Ensamresenärer
2 recension
3.0/5
Publicerades 2 jan. 2025
Très mal situé peu de commodités à proximité
Översätt
Svar från boendet: Dear guest, Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We regret to learn that your previous stay has been less ideal than expected. We would like to inform you that our property is located in an industrial area, however, we are also situated next to the train station which ensures connection to and from other stations. Nevertheless, your comments will be passed to our management.Once again, thank you for taking the time to write us a review. We hope to welcome you back soon to our property should you find yourself back in the area.Kind RegardsKristine Catacutan, Assistant Front Office Manager
Svar från boendet: 尊敬的客人感謝您在最近入住我們酒店後抽出寶貴時間發表評論。對於您離開我們酒店時感到的失望,我們深表歉意。請放心,我們已經考慮了您對餐廳和房間的評論。請注意,我正在與餐廳經理和客房部經理核實此事,以防止將來再發生這種情況。我們致力於通過卓越的服務提供難忘的體驗,因此我們希望有機會歡迎您回來並儘快提升您的體驗。我們再次感謝您選擇入住我們酒店並花時間向我們提供評論。親切的問候,
Svar från boendet: Dear guest, Thank you for choosing to stay with us at and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please don´t hesitate to contact us if you need any help or information. Kind regards, Andreea - Front Office Manager