Jacques Brel Hostel recensioner

Arrived for check in and there was no front desk person in sight for at least 10 minutes. I should have known the rest of the stay would follow suit! The pictures of this place must be extremely old, because it looks much more run-down than this in person. The 4th floor foyer looked like it hadn't seen a mop anytime recently. It even had some weird pipes sticking out of the floor in the hall by the elevator. We had a private room on that floor. The window frame paint in our room was peeling and the furnishings have seen better days, but it's a hostel, so I wasn't too worried about any of this. However when I woke in the middle of the night itching to bed bug bites, that was too much for me. The front desk was supposed to reopen at 8am and at that time we were in the lobby waiting. However, by 8:30am still no front desk person had showed up so we packed our things and got another hotel. (Motel One, a few blocks over- super fabulous!) I sent a message to Jacques Brel through Booking dot com, and eventually he got back to me and said they would "look into it." A few days later he said other people had stayed in the room with no reported bites so they wouldn't refund all my unused nights, only the one night they were required to due to my refundable booking. (I feel so bad for those other people staying in that room that might not know they are taking bugs home!) I've backpacked all over Europe for years and have been bitten by bed bugs a few times- it happens. But I don't particularly enjoy being called a liar, or being lied to about the condition of a property I've paid to stay in. Not everyone reacts to their bites but no one wants to take them home - this property needs to be honest when a room has issues. And for full disclosure, this was the first place we stayed on our Belgium/Luxembourg trip so we didn't bring the bugs with us- they were definitely living at Jacques Brel!