Mercure Budapest Castle Hill

Overall, our stay at the Mercure Budapest Castle Hill Hotel was okay as there were some areas that could be improved. The hotel front area had a warm and inviting ambience, which was nice. Upon arrival, we requested a top-floor room, but the staff recommended keeping our current room as it offered a better view. We appreciated their insight and decided to stay where we were. The hotel’s location was decent—about a 20–30 minute walk to the city area, making it manageable. The bedroom itself was spacious and comfortable, providing plenty of room to relax. However, the bathroom and toilet were quite small, which made them feel a bit cramped. Additionally, while the room was clean, the bathroom was less so. We noticed hair left behind, and there was little to no body wash gel provided. The towels were dirty upon arrival, requiring us to request new ones on the first day. One frustrating experience was with the housekeeping staff. On our second morning, we wanted to sleep in, but were interrupted twice—once at 10 AM and again at 11 AM—by a cleaner knocking to check when we would be leaving. When I confirmed that the checkout time was indeed 12 noon, I didn’t understand why they felt the need to rush us out. It felt unnecessary and a bit intrusive. Despite these issues, our stay was generally fine. If the hotel could improve housekeeping efficiency, ensure cleaner bathrooms and amenities, and provide a bit more space in the bathroom area, it would be an even better experience.

Very nice hotel near train station, helpful staff and clean room

Really nice place, metro to city centre 5mins around the corner, good breakfast, they can control the weather, full marks.