Gästanvändare
30 juli 2024
Our stay at this hotel ranks among the worst experiences we've ever had in Berlin. The only thing that matters here is that the guest pays in advance. After that, the guest is of no interest to the hotel. Everything is largely automated, yet nothing works. The biggest joke: The life was broken for days, according to reviews, even for weeks. We initially had rooms on the fifth floor, and the broken lift was not mentioned. We repeatedly saw families in the stairwell struggling to carry their strollers up and down the stairs. The air conditioning was also broken. The windows cannot be opened because the building is located directly at a busy intersection where the noise is unbearable, and you are suffocated by exhaust fumes. We paid for rooms with air conditioning and a functioning life—these amenities were part of the contract. Refund? None. The cooking facilities are completely impractical. The photos suggest that there is a dining table in the rooms, which was not the case for us. Instead, there was only a sofa and a coffee table, which is unsuitable for dining. The whole apartment is a complete design failure in this regard. You can't cook properly, let alone eat. The room size is falsely stated. At a very generous estimate, it is a maximum of 25 sqm, but certainly not 34. Again, what was promised in the contract was not delivered. All in all, the appearance could not compensate for this completely botched and frustrating stay. Considering that nothing works and the room is utterly impractical, this place is simply too expensive. There are better alternatives in Berlin for this price.
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