Gästanvändare
20 oktober 2024
!!! AVOID !!! KEEP POSSESSIONS SAFE AND MONITORED!!! I am aware of the positive reviews but from my personal experience this hotel is NOT 4 stars, saying it scrapes a 3 star is being generous. 2 star from my experience. We were given an early check in only to have multiple issues with the room, the bed sheets had rips in them, the pillows were as comfy as a bag of marbles, the unit had a large mark/chip of damage, the rug on the floor was dirty, some drawers had hair in them!! The shower was faulty, some damage to the bathroom door. The phone to reception was faulty, I had to hold the line in the wall for it to work! And when we did use the phone to ask the staff to bring bathrobes I had to repeatedly ask despite being told they would bring some up immediately. The cleaning baskets were always left on the floors. There are no cameras in the corridors which seemed very convenient after finding out on the the second morning of our stay that 190 euros was missing from my wallet which I left in my case in the hotel room!! I made several complaints about this matter and even went to the local police. It was not resolved and the hotel staff just palmed it off and insisted that I should have used the safe, as if it was my fault!!! It took DAYS to get in touch with someone from the Aycon Group, the local head office on the maps was a run down apartment building!! Even when we had a reply it was very unsympathetic and unhelpful. The fact this chain even continues to exist is mind boggling. I will update this review with pictures, as they are on my partners phone. May be good for a couple nights stay but we had to endure for a week. I am glad to be heading back home, to the UK so that says it all!!! Good riddance
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