Hotel Hacienda del Conde Melia Collection Golf & Spa – Adults Only

Disappointing Despite a lovely room & stunning views. Customer service was at a lower level than we expected & food wasn’t great. I’m sure there’s better within the Melia group. Be careful when leaving a car with them. Ours was damaged & reported. At no stage was there any possibility that they accept any responsibility, despite our insurance covering the dent. Despite reception having our keys and the car being in their care. Astonishing attitude from Management!

Having read some of the poor reviews before coming to the hotel, we were slightly apprehensive. However our experience was very different. The hotel has been welcoming and relaxing from check in to departure. All of the staff have been friendly and obliging- they take great pride in the hotel and in ensuring that guests have the best experience. They are like a family and as such make the atmosphere relaxing. We dined in all of the restaurants and found the food to be of a high standard. The buffet restaurant was impressive- a wide selection of food cooked fresh in the hotel kitchen. The dishes were different every day and quickly replenished. We would recommend this hotel without hesitation- we will definitely return.

Said to be a SLH, but in our opinion, it's neither small (117 rooms over 8 floors) nor luxurious. A 4* golf hotel would be a better description. Our suite was great; with a hot tub on the terrace, a sitting area with tv, minibar, tea and coffee, a walk in wardrobe, large bathroom with walk-in shower, bath and twin sinks. What appeared to be air-conditioning was, in fact, heating. The hotel solarium was a very exposed rooftop. The spa pool consisted of 3 plunge areas from cold to hot but too small to swim in and the room was far too cool to lounge in. The outside pools were too cold to venture into in January. The breakfast buffet looked impressive but a very peculiar mixture of foods and a hot buffet swimming in unappetising trays. Evening meals were much the same. The fine dining restaurant with a tasting menu apparently only took one booking every fifteen minutes, so the restaurant was virtual empty and without atmosphere. Similarly, for the wine bar, a converted chapel despite the number of residents. The Italian restaurant was a little better, but the food and service were mediocre If you're staying here, consider eating in buena Vista town or at the excellent little restaurant on the coast below the golf course. The town is within n easy walking distance and there is a bus stop nearby.

This tries hard to be a 5 star hotel, but it woefully misses. All the small things that make a 5 star hotel are not only non-operational, there is really no move to fix them, even when brought to their attention. First of all- this hotel is spread out all over the place- so definitely not for anyone who has even the slightest physical impediment. Second, do not come here if you even are thinking you may want to use their gym. With only one treadmill, and one recumbent bike, which was broken the entire time I was there, this barely passes as a gym. Third, even water or ice is a hassle-- and a CHARGE! Not only are there no ice machines, but the water is not drinkable. And so they charge for it. Sometimes they give you a couple of bottles of mineral water in the room- sometimes not. Additional charge for water at dinner!!!!! Bush league. A lot of broken doors-- one day one door is broken, the next day another one as well. When you check in they offer a drink- but only of two or three choices. I asked for a Coke, and you would have thought I asked for the moon. Wine they would have given me- not Coke. Massage was not great -never asked whether the pressure was right, and when I asked for it to be harder, there was no change. Clearly my Spanish wasn't good enough, and she didn't understand English. All in all- many little things- nothing over the top like faulty toilet or something- just not first class, and I would not recommend it to anyone.

Our stay at Hotel Hacienda del Conde was far from what we expected. The most disappointing aspect was, without a doubt, the food. The dishes lacked flavor, the quality was subpar, and the variety was very limited for a hotel of this category. On top of that, the service was slow and inattentive. On several occasions, we had to wait far too long to be served, and the staff seemed uninterested in providing a satisfactory experience. The lack of organization and professionalism was evident. It’s a shame that a place with so much potential neglects such essential aspects as gastronomy and customer service. We definitely would not recommend it or return.

This was our second stay at this hotel. We enjoyed it as much as the first. All the staff were welcoming and pleasant. The grounds are well kept. Check in was easy and efficient. Our room was attractive, but with a limited view, and cleaned well every day. We were on a Bed and Breakfast basis and the breakfast was excellent with a wide range on offer. The afternoon tea and cake is a bonus which not many hotels have and there is a wide selection of books. The gardens are very well kept. The hotel is an old building and, although it's quiet overall, it's difficult to close the bedroom doors quietly from the corridor side which can be a problem at night. It is a 5 minute walk to the Buenavista Golf Club where we ate lunch. Parking at the hotel is easy. A couple of places worth driving to are Mesa del Mar, with waves crashing into the swimming pool, ( just over an hour away). Mirador El Lagarito and Restaurante Casa Mara (about 30 minutes drive) have great views above Garachico and the coast. Both drives are either 'interesting' or 'challenging' depending on your point of view!