Casa Lucia Member of Melia Collection

I stayed at Hotel Casa Lucia at the very end of a recent trip to Argentina. It was so nice to stay at such a thoughtful and welcoming place after a week of hiking in Patagonia and long city walks in Buenos Aires. The staff are so helpful and had useful recommendations about available amenities and activities in the area. I would definitely stay again.

I would say the staff is very poorly trained and rude, with the exception of Kevin, the reservation manager. He is exempt from the criticism I give. The hotel is old and tired. Our first stay gave us a superior room which was terrible. The carpet was dirty and the rest not much better. Our return we had a Jr. Suite. It was on a higher floor, but not much different except for the size. The shower is impossible. I could barely turn around. If I had dropped something, I couldn't have retrieved it. The food in the restaurant is appalling. The bacon is greasy and raw. There is no one to attend to cooking anything. The fruit was not edible, except for that that wasn't peeled. There are pastries mainly and sweets. The bread was tired and heavy. It was impossible to get service, let alone coffee or tea. There was only one woman that would acknowledge us. The spa isn't efficient. We both felt the masseuses weren't trained properly. Mine used her fingers and when I took a shower, noticed bruises along my arms and legs from her fingers. My husband felt the same. It wasn't comfortable either and very expensive, which shocked me. I was very ill, and Kevin did extend a late check out until 3:00. That was when we paid for the Jr. Suite. We had to wait until 6:30 in the lobby. It was awkward. It is also on a one-way street. We had dinner reservations and hired an Uber. There were two HUGE tour buses blocking the road. They shouldn't have been there as there isn't room. We waited for over 1/2 hour and finally got out and hired a cab.

Very average experience for a supposedly 5 star hotel. No USB charging points in room, asked reception for an adaptor, they had none told to go to a store 2 blocks down the road. Asked to change USD to local currency, we don't change money go to an ATM As my phonevwouldnt charge asked for an early morning call. A call was not received The room is OK, but shower is made for very small people, not a good shower at all. Recommend look else where.