Amérian Buenos Aires

Excelente opción en microcentro de Buenos Aires. La atención del personal es excelente. El servicio de desayuno es bueno y con amplio surtido. El restaurante tiene una selección de platos muy interesante. La habitación es muy amplia, y con todos los detalles en su categoría. El baño quizás es lo más antiguo, pero no le resta valoración

This was one of the worst experiences I've had in a hotel in a very long time (and I spend about 1/3 of the year in hotels around the world). The reason for this is very poor customer service and communication. First, I was assigned to a room that had not been cleaned (bed still unmade!) so I had to go back down to the front desk and they thankfully put me in a room that had been cleaned - in fact smelled very strongly of chemicals that didn't dissipate despite an open window (and gave me a headache!). Second, the central air conditioning was broken so the rooms were around 27 C/80 F - very hot and stuffy!! And the windows could only open a crack so didn't cool down very fast. Front desk seemed uncaring (I realize that's out of their control - but a sign could have been posted warning that the Central Aircondition was broken = communication!). Third, the internet was almost nonexistent - extremely slow if it worked. Again, I realize that is out of staff control but there was no communication or help with that. Hallways are quite dark and there are no phones in the room (so if you need anything you have to go down to the front desk in person). Also, be aware of the elevators. Given that I felt quite sick at the time, I decided to move to the hotel next door so I could get better rest. When I informed the front desk I was moving out after just a few hours, there was nothing said to me at all other than "anything from the mini-bar?" - By contrast the hotel right next door (well, just a few doors down on Reconquista - easy to miss) had excellent, friendly customer service and felt very welcoming. Internet was also much faster, central air worked, and there were phones in the rooms (and a delicious breakfast).

Excelente servicio y predisposicion. Habitaciones limpias y en perfecto estado. Desayuno muy completo. Check in rapido.