Sofitel la Reserva Cardales

We stayed there for 3 days, during the school winter holidays. The hotel is nice and quiet, sorrounded by a very beautiful natural environment. Our room was spacious, with a comfortable balcony overlooking the lagoon and a very comfortable bed. There was a fridge, but it was completely empty. The artificial lighting in the room is poor, in general there is a lack of maintenance. Going on to the gastronomic theme, I found it expensive and poor. although the offer is interesting, the preparation and the flavors are poor. As for the activities, there are options, but the guides are late and with little interest in the client. The final price was excessive in relation to what was obtained.

One of the poorest experiences in a so-called Luxury Property I’ve ever had. And I have had plenty, I hold status with various Hotel Chains, Titanium Elite with Marriott amongst others. We were returning to Uruguay From Buenos Aires and were needing a 1 night stay in the Campana Area to have a good Night Rest and maybe some Spa Time. Since none of our preferred Hotel Chains had a local presence I decided to explore one of my minor Loyalty Programs, Accor. That’s how we came to know this Sofitel Property. Once arrived at the locations my wife and I were a bit confused. The Setting was not very Hotel like. At the gate we found out that we were entering a gated community. This was not mentioned on the Accor website. If I had known that I would not have stayed there. I’ve nothing against it but I’m familiar with the urban and natural design of these areas and It’s not my cup of tea if on Holiday. Anyway, once at the gate we had to wait for several minutes to get access even after providing ou ID’s to the security guards. They would not let us through until the property confirmed that we were on the reservation list. Once the Hotel finally confirmed we were asked to open our trunk for inspection before accessing the community. This was a very hostile situation. I’ve had better experiences with TSA. At check-in I expressed my discontent with the front desk employee who did not address the issue nor offered any kind of apology. I’m just starting to assume things are done this way at this hotel, a little less Hospitality and little more rudeness. After the check-in process was fulfilled credit card swiped forms filled out we were “reminded” that check-out was at Noon sharp and that we would not be welcome to stay at the premises afterwards. ***, really? No lunch?, No visit to the garden? No possibility to leave luggage until the afternoon for a quick visit to the city nearby? No, you are requested to LEAVE at noon. Well, that was it for us. We no longer felt welcome there. We decided to get some work done and have dinner before going to bed and leave the next morning right after Breakfast. The room was good. Although, I had requested and paid for a King Size bed, we were given two twin beds instead. It’s spacious with a modern design. The TV is rather small considering the size of the room. The Bath Room is comfortable, it has a separate walk in shower and bath tub. There’s also a nice and spacious balcony without comfortable furniture. That is not a big issue as you don’t want to stay there too long. There’s a highway nearby and after a few minutes the sound off traffic gets on your nerves. We ordered Simple room service dishes. Steak with mashed potatoes and a Burger with fries. Steak was acceptable served a bit cold though. Burger was not very good. Bun was to dry and patty overcooked. No sauce hence Superdry experience. What caught my eye was that the room service Menu did not include any clear options for Vegetarians/Vegans and/or persons with Aller

Very disappointed with a hotel that charges 500 USD the night. The beds are awfully soft and left me and my wife with back pain. The big pool is ice cold, even though the city had been in 30+ Celsius for several weeks (I heard from a friend it’s always like this). The facilities in general are worn out and need maintenance ASAP (the pool that has mosaic tiles had an impressive amount of tiles missing). Also, there should be small tables by the lounges in the pool to put stuff or even food or drinks and there is none. The room which is huge had a small tv proportionally to the wall. The stuff is friendly, but there is a lack of training and corporate treatment. They all seem to be doing things differently without a corporate homogeneous, uniform way of acting with guests. The kayak experience is lame, as they only let you paddle for about 150m, because the rest of the lagoon is restricted. There’s a general sense of poor service, I.e. the bathroom near the pool had no soap. And they charge you in USD, and convert it to pesos at their own rate, which ends up being more expensive than anyone can plan. It should be the other way around. Again, very dissatisfied.

Beautiful Sofitel in a wildlife reserve. One night is not enough as there are many attractions to do, kayak, bowling, the spa... hiking and cycling ! Buffet breakfast was excellent. A place to visit if you stay a few days in Buenos Aires, or if you live in Buenos Aires ! Many thanks to Julieta from Reservations and Agustin from the Reception, both really kind and helpful.

My family gave me a night at the hotel to celebrate my wedding night, first of all it should be noted that the hotel does not offer this service, but since its location was near the place where I got married, we agreed to stay there. We previously informed the hotel that it was our wedding night. I was happy and grateful. We arrived at 5 am (really tired after our Wedding), and while we were doing the check-in, it took us a long time, since the receptionist had to go check if the room was clean and in good conditions... (obviously if they were waiting for us, they should had check the room before, not making us wait at the lobby being 5 am) When we entered the room , there was nothing related to our wedding night (I know that in all the hotels of the "same category" they usually leave the newlyweds a bottle of champagne, or some chocolates, or at least a welcome letter)... We expected to receive that kind of gift or treat....but we didnt. Also the design of the room is very outdated, has low maintenance, closet doors did not close properly and were broken, and the upholstery was old and worn.... Breakfast is until 11am, and them knowing that we had arrived at 5am because of our wedding, they did not give us the option to eat our breakfast after 11 am. (obviously we were not going to wake up before 11 to have breakfast cause we were tired). At 4:15 p.m. we had to go to the airport for our honeymoon, and at 2:45 p.m. we ordered some sandwiches from room service. They told us that the food was going to take 45 minutes, and we placed the order accepting the time it took... But the food took much longer than 45 minutes, it had already passed 1:30 a.m., therefore, making another call, I asked if they could wrapped up the food to take away. 15 minutes after that call, with just the right amount of time, we went downstairs to check out and pick up the food to leave. But the food was not wrapped to go, in fact, the waiter was taking it to our room. Therefore, arriving late at the airport, we had to wait for the waiter to come down and wrap the takeaway for us (taking over 20 minutes). In summary, from the first call until we received the food, approximately 2 hours passed...a disaster, and we were very hungry and less and less patient... In conclusion ... in my experience, the service is disastrous, the infrastructure is outdated and old, it is not worth the price. I dont recommendit at all. There are better hotel options, prettier and with the same or lower price. (((It should be noted that two years ago I had visited the hotel for lunch and the service, cleanliness and food were also terrible, this time I was giving it a second chance, they disappointed me again))) Español/Spanish: Mi familia me regaló la noche en el hotel para celebrar mi noche de bodas, antes que nada cabe señalar que el hotel no ofrece este servicio, pero como su ubicación estaba cerca del lugar donde me casé, nos quedamos ahi. Dimos aviso previamente en el hotel de que er

Well, I really want to tell what my experience was, because when I want to reserve hotels, really trust the reviews of other travelers. The property is really beautiful. the hotel itself and the gardens look as a 5 star hotel. Even the rooms with a balcony view of the lake make you happy to be there. Then you want to have a shower and ...no amenities, so in the meantime lets hung our clothes, oh no hungers !. Breakfast was a caos, the workers clearly didn't have any experience in serving. They even brought something to the table in a plastic container. Anyway, a lot to improve from the service point of view since the price is a 5 stars hotel.