Gästanvändare
22 november 2023
Lilly Gitarts 1/5 just now on Google If I could give a negative rating to that hotel, I would!!!! We booked the HTL Urbano hotel on *********** for staying four times(two nights each time) during our vacation in Argentina.The very first time on November 2 through November 4, instead of the deluxe room for two they gave us a single room with a small bathtub with the slippery slanted side wall and rotating bathtub door.There is no safety handles in that bathtub.I stepped on the corner,felled with my face against the bathtub,got stitches at the hospital…We didn’t have time to talk to them,because we were busy looking for the hospital and a doctor and had the busy itineraries.After the second night we went to the Iguazu falls and left our luggage in their storage.We returned to the hotel two more times(after the trip to the Patagonia and Uruguay).We had the reservations made from home long time ago.On our last leg of the two nights stay( on November 16-18 after returning from the Colonia on the ferry,hotel informed us that our reservation was canceled, because they couldn’t approve our credit card.We had paid with the same credit card at that hotel twice for our first and third stay!We found ourselves at 10:00 pm at night without accommodation, and our luggage in the storage at HTL Urbano. Receptionists called his manager,and utter that conversation was very rude to us,refused to help,refused to let me to talk to his manager directly,refused to call a taxi for us!He said that he is nobody and the hotel doesn’t have a manager! I would recommend people to stay away from that terrible and unsafe hotel who’s employees have no integrity, not willing to help.Also hotel is located in the business area,which is deserted and unsafe at night
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