Db San Antonio Hotel + Spa All Inclusive

everything ok

I had no air / ac in my room my entire stay I called reception about it every day and nothing wouldn’t recommend at all

Would not recommend this hotel. Would not recommend this hotel for families. Firstly when we arrived, checked in and our room key wouldn't work. The start of the downward trend. Went back to reception and they said they reset the keys. But this didn't work. I returned to reception. They got another member of staff to reprogram the key cards. And.... Low and behold they still didn't work. We're travelling with our 18month old baby and this was 12am at night, as our flight was delayed by 2hrs. Yet they didnt once see an urgency to get us sorted, there was an air of arrogance about this place. Finally they came up to the room with a master key and let us in. But that there would be no key card until maintenance are back in the building in the morning. So someone has to stay in the room to get back in. The next morning after breakfast we returned to reception, as instructed, only to have to explain the whole of ordeal once again, to staff who knew nothing about it and were not left instructions by night staff as to the issues. So we had to go through something similar again with keys until eventually Maintenance came to fix the lock. Unfortunately this was temporary as the next day upon returning from a day trip we couldn't access our room again. It's laughable really. Not once did we get an apology. We met a number of other families with similar issues so it wasn't just us. The food was very lacking unfortunately. It looks amazing online. In reality it wasn't very fresh. Breakfast in particular.

Staff lovely and room very clean. All areas of the hotel were too noisy for me. There was nowhere peaceful. Also the water dispenser was out of order all week.

The saving grace to this property is that the rooms were very quiet. We are a couple and had 2 single beds pushed together, each with its own set of single bed sheets and blankets. The food at the buffet was mediocre. The coffee was great. All the common areas were so busy and extremely noisy. The lobby, bars, coffee shop, buffet restaurant, elevators, pool, gym (which is also open to the public). For us it was too busy of a hotel to want to spend any time there.

Cats in the Carpark Hotel great - only issue was cats on my roof of rented car in underground car park