The Chateau Spa & Wellness Resort

The Chateau Spa & Wellness Resort recensioner

The Chateau Spa & Wellness Resort

KM48, Persimpangan Bertingkat Lebuhraya Karak, Bukit Tinggi, Pahang, 28750, MalaysiaVisa hotellinformation
The Chateau Spa & Wellness Resort
The Chateau Spa & Wellness ResortThe Chateau Spa & Wellness ResortThe Chateau Spa & Wellness Resort
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Gästrecensioner

9.4/10
Otroligt
116 recension
Verifierade recensioner
Läge och interiör9.3
Bekvämligheter9.1
Service9.6
Renlighet9.4
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Alla recensioner(116)
Positiva recensioner(113)
Recensioner med foton/video(56)
Utmärkt vistelse!(51)
Vänlig personal(42)
Utmärkta rum(30)
Rofyllt och bekvämt(17)
Utsökt frukost(12)
Elegant miljö(10)
Fin utsikt(9)
Utmärkt pool(6)
Negativa recensioner(3)
Funtravelsu
Deluxerum
Bodde på mars 2025
Par
10 recension
10.0/10
Enastående
Publicerades 23 apr. 2025
The service was very good and the welcome drink was great! Nice room and bed, we have a Mountain View room, it would be nice if we can have a higher floor, but because we checked in earlier so only the lower floor room was available.  I really enjoy my stay at the resort, and will definitely go back in the future.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.Regards
Anonym användare
Premier-rum
Bodde på mars 2025
Familj
3 recension
8.5/10
Mycket bra
Publicerades 6 apr. 2025
It was clean and pleasant rooms but view from room wasn’t good - Breakfast was also so so There is not any activity inside resort even hotel have some inside games or attractions.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your recent experience at our hotel. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Regards
JasmineJ
Svit med 2 sovrum - Rökfri
Bodde på feb. 2025
Familj
2 recension
9.0/10
Utmärkt
Publicerades 2 apr. 2025
We enjoyed the room, great escape from the town during our raya break. Downside: many plugpoints were not working. Swimpools water can get too cold in the morning. Monkeys like to come to visit. No bidet in the washroom, only one toilet had it. The card access keeps losing the right access to the room door, had to approach counter twice. Restaurant could benefit by installing more fans in the outdoor seating for ventilation. The rest are great.
Översätt
Svar från boendet: Dear JasmineJ,Thank you for taking the time to share your recent experience at our hotel. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Regards
skylight99
Svit med 2 sovrum - Rökfri
Bodde på jan. 2025
Familj
3 recension
10.0/10
Enastående
Publicerades 23 feb. 2025
The stay was amazing! The personalised service and incredible staff made us feel welcome. The room and view were absolutely stunning—100% amazing. The breakfast was delicious, though at RM100+ per adult, it lacked variety especially for meat options. The meal service however was impeccable. The only minor downside was the security staff at the property entrance who came across quite unwelcoming, contrasting sharply with the otherwise warm hospitality. We want to thank especially Mark for the amazing hospitality! He was friendly, warm and completed our stay. The Chateau is 100% highly recommended for short stay and we'll be back soon :)
Översätt
Svar från boendet: Dear Valued Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.Regards
Gästanvändare
Deluxerum
Bodde på jan. 2025
Annat
1 recension
9.5/10
Otroligt
Publicerades 23 feb. 2025
Very good experience for me and its my first time visit to Berjaya Hill. Also was my first time attended garden wedding in my life. Highly recommended to my friends for this accommodation😍 Excellent service for overall.
Översätt
Svar från boendet: Dear Valued Guest, Thank you for taking the time to rate us. Kind regards
Trip_Mark
Svit med ett sovrum
Bodde på dec. 2024
Res med vänner
1 recension
9.0/10
Utmärkt
Publicerades 12 jan. 2025
Good place for the weekend staycation, fresh air, quiet atmosphere, comfortable room, and delicious food. The only point is the lack of Chinese restaurant. Such as hotpot Or the lanzhou noodles Or Chinese BBQ
Översätt
6/8
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your recent experience at our hotel. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Regards
Shazy
Deluxerum
Bodde på nov. 2024
Familj
12 recension
10.0/10
Enastående
Publicerades 24 dec. 2024
Everything is just perfect. I love all your staff they all is so friendly and really helpful. My kids really enjoy this staycation. Hope you can improve your dining options and the food quality.
Översätt
Svar från boendet: Dear Shazy,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Regards
Sien Yao
Deluxerum
Bodde på apr. 2025
Familj
5 recension
9.5/10
Otroligt
Publicerades 5 maj 2025
Staff are very attentive n friendly ! My sister was disappointed with the Spa center’s staff -not friendly  and helpful  Over all is excellent service!
Översätt
Svar från boendet: Dear Sien Yao,I am very sorry you felt a staff member was not friendly to you. I will be speaking to my staff this afternoon to ensure this doesn’t happen again. We put our staff through extensive customer service training so we’re very saddened to hear this. Please accept our sincere apologies and we’re taking steps to ensure we maintain our high standards of customer service in the future.Regards
Gästanvändare
Deluxerum
Bodde på aug. 2024
Par
19 recension
10.0/10
Enastående
Publicerades 26 okt. 2024
It is a nice place to have a stay with couple or family. The food is delicious, really out of my expectation
Översätt
Svar från boendet: Dear Valued Guest,Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences. I'm glad we were able to meet your expectations!Regards
Gästanvändare
Deluxerum
Bodde på jan. 2025
Par
2 recension
9.5/10
Otroligt
Publicerades 3 feb. 2025
It was good… atmosphere is great for a quick gate away from the hustling and bustling of the city life.
Översätt
Svar från boendet: Dear Valued Guest,Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences. I'm glad we were able to meet your expectations!Regards
Chong Suke Han
Rum Deluxe King
Bodde på jan. 2025
Par
5 recension
10.0/10
Enastående
Publicerades 5 feb. 2025
Very pleasant stay, helpful and friendly staff. Good environment, clean room...everything just perfect.
Översätt
Svar från boendet: Dear Chong Suke Han,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.Regards
Michelle LeeYM
Familjerum
Bodde på dec. 2024
Familj
6 recension
8.5/10
Mycket bra
Publicerades 4 feb. 2025
The family room is spaces and clean. The room service for foods is good but will be better if have more varieties.
Översätt
Svar från boendet: Dear Michelle Lee,Thank you for choosing to stay with us, we really appreciate it. We are glad that the overall cleanliness of our accommodation satisfied you, and we hope your stay was comfortable and you had a good night’s sleep at our property. Regards
Esther Wong
Svit med ett sovrum
Bodde på juni 2024
Par
5 recension
10.0/10
Enastående
Publicerades 10 juli 2024
Hotel is great in all, room incredibly spacious. Staffs are friendly and helpful. Overall an excellent experience to stay here
Översätt
Svar från boendet: Dear Esther,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.Regards
Gästanvändare
Deluxerum
Bodde på nov. 2024
Familj
1 recension
8.0/10
Mycket bra
Publicerades 30 dec. 2024
The resort is good but it is too far almost 1 hour from Genting skyworld to the resort although it states that the straight line distance is 5.5km.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to rate us.Kind regards
Anonym användare
Tre sovrum Svit Rökfritt
Bodde på nov. 2024
Familj
6 recension
9.0/10
Utmärkt
Publicerades 1 jan. 2025
A very beautiful hotel in a quiet and serene place. Great for a break from the hustle and bustle of the city. Good spread for breakfast but needs improving on the coffee.One drawback is the water in the toilet. It was pretty rusty when we tried to use the jacuzzi. So we were a little disappointed.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to rate us.Kind regards