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13 mars 2025
We recently stayed at this hotel and enjoyed some positive aspects. The house reef is absolutely beautiful, and the beach is well-maintained and clean. The food was also quite tasty, and the staff tried their best to make our stay pleasant, though there were a few issues with the overall experience. Unfortunately, we found the atmosphere to be a bit strange and unwelcoming. The staff seemed distant at times, almost as though they were unsure how to interact with guests. We noticed that when staff members were not busy raking the beach, they were often hard to find when we needed assistance, which left us feeling a bit disconnected. Another downside was the pricing, as mentioned by other reviewers here, which felt excessive for some services, particularly things like boat transfers and a rushed 10-min dive refresher for the price of a full dive. On Sundays, when the public boat service isn’t available, the hotel seemed to take advantage of the lack of alternatives by charging insane rates for transfers to the mainland. To make matters worse, when we were leaving, one staff member attempted to convince us to cancel our Grab ride in favor of a much more expensive taxi from his personal contact. This left us with a bad impression. Despite these issues, we still appreciated the beautiful location and the hard work of the staff. However, we left feeling that the experience was overpriced for what we received. It didn’t quite live up to the warm and welcoming Indonesian hospitality we've come to cherish, and unfortunately, we felt as though we were being treated more like walking wallets than valued guests.
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