Holiday Inn Express Burlington

Very nice place with very friendly respectful staff and a great breakfast.

Stayed at this hotel with my sisters. Upon check in the room was dirty. The bathroom sink was dirty as well as the inside with a yellow ring. When my sister fell asleep a bug was crawling on the bed she slept in. Huge bugs crawled out of the wall at night. We were there to celebrate homecoming weekend so we knew we wouldn’t be at the hotel only to sleep but then front desk manager took $100 off the room and signed us up for rewards! When the bugs started coming out of the wall we called the first desk upstairs as a witness. We considered sleeping in the car but the front desk changed our room. In the morning when asked to speak to the manager she had not come into work yet. I had to call her several times. The managers name was Ruth Ann and she stated that she would refund one night and that she needed to speak with her manager Gary Howell for a complete refund. The hotel and both managers have been dodging my calls. The uncleanliness of the room, the bugs, and the filth that was endured deserves full compensation. Due to it being homecoming weekend everything was full and there were no other hotel rooms available. Do not book this hotel!!! We also have videos but there is no upload option.

We booked a 2 night stay at this hotel through ******* but then we had to cancel the reservation 23 days before the expected stay. We were sent the cancelation thru both ******* and ihg! So we thought we were fine but on the day we were supposed to check in they went ahead and charged our debit $732 for both nights and deposits! Well when we went to go check into another hotel we were surprised to see that IHG put through the charges!! We were highly upset and made a call to the hotel read them the policy and asked how they get off charging us after we cancelled 23 days prior! They pretty much told us oh well can't help you!! Now would you be highly upset/ enraged for the manager telling you this of course you would be. So we had ******* call them to explain that they can't change policy like that and discriminate and say they don't like our tone on the phone and oh well can't give money back!! I would never stay with IHG again and I'm a platinum member!!! Such bs honestly!! Thank God for ******* taking my back and giving our money back! IHG is a scam!!!

Very comfy beds, clean rooms and very spacious! We loved the extra amenities that were given, the coffee was great and the breakfast was awesome. We loved the space of the rooms and the even the bathrooms in the room we stayed in. Was great! Staff was amazing

Great Customer Service, AaLiyah at the front desk and Gail were particularly helpful! Enjoyed the breakfast buffet which was included. Location was close to the interstate system so very convenient to continue drive home. Many restaurants nearby.

There were bugs in the sheets and “house centipedes” in the shower, FYI- that usually means bed bugs or other pests in the room. BEWARE!!! Awful experience- the only reason for my stay was due to a work event in the area. 1000% would NOT recommend booking here. Go to the Double Tree in South Burlington.

Hotel room nice,clean, nice staff. Major throbbing bass from the bar behind the hotel. I am all for enjoying music but this is very loud and permeates the walls as is the nature of bass frequencies. I did stay here to sleep. The music on weekends does not stop until after 2:30 AM. The bar is not owned by the hotel so I realize that they cannot control the music and volume. I will not stay here again.

First let me say the pictures management has posted is bogus. They have pictures of remodeled rooms. This hotel does not start remodeling until August 2023. That's the only reason I booked because of new rooms we arrived and rm 113 looked busted. Dirty, old, worn, pictures missing, just terrible. I ask the front desk for an updated room and she said all our rooms look like this we don't start remodeling until Aug. She said I can show you another room on the 4th floor. We take a look and it was much cleaner than the first room. We moved and stayed the night. This hotel will be so much better once updates are done. If your looking for better stay somewhere else.

Nice stay. Comfortable beds, good size room, quiet, quick check in/out, friendly staff, what more could you ask for. Breakfast bar was good. We'll definitely stop in again the next time we are in the area for the night.