The Pearle Hotel & Spa, Autograph Collection

This is a tremendous hotel experience.will recommaned to all my friends

They should lose there 5 stars designation I had the same issues as the time before and they didn’t nothing to fix or compensate for them. I don’t mind paying good money for 5 stars but if I do I expect 5 star service and accommodations. They also told my family member with an allergy to eat a small amount of what they were allergic to. And just scrape things off and pull things off of things that she said she had an allergy too at dinner. Not acceptable. They made no effort to compensate financially and overcharged us and double charged us for a second time on certain things. Check your bills carefully. But the bed in the sheets for heavenly

Overall great experience and good service - the facilities are great - beds cozy and food T restaurant is great . Area to improve is the halls are loud - we have stayed 3 x now and this is the one area that needs to improve asap - sound proofing was not done correct or something but you can hear every single door close and voices - like I said great experience overall but fix this and it becomes a better stay for all .

During my first overnight stay at the hotel, I was pleasantly surprised by its exceptional beauty and the delightful aroma of the room. However, I encountered an inconvenience upon checking in. The hotel staff informed me that my room would be ready within 20 minutes and would contact me via phone call. Unfortunately, despite waiting for 40 minutes, I did not receive any calls. Consequently, I returned to the check-in desk, where I was informed that my room was indeed ready. This delay resulted in a wasted period of time.

The front desk staff and restaurant staff were all amazing and very friendly. I will recommend to anyone that visits Burlington.

The customer service from the valet, front desk, spa, bar, and restaurant was exceptional. Very impressed.