Holiday Inn Bristol Airport

Please be careful of all extra charges when you arrive. No option to park near for free and charges for serving you drinks and food on top of extortionate prices. The gym was 3 cardio machines a rack of light weights and a bench. Plus points for lovely friendly check in chap and nice note he wrote on key card plus comfortable beds!!!!

Room very clean staff friendly excellent location for the airport

Very good in every way. All the staff were amazing, but special mention to Katrina in reception she went above and beyond for a customer who was a bit distressed. What a helpful lady. The beds were fab and the whole place is spotless. We stayed twice once before we went to France and once on our return. The food was very good. On our second visit we were served by Srushti who is an asset to the restaurant team. The shuttle service to the airport is very good, on our return we rang on landing and only waited 15/20 minutes. Our room faced over the side and the bin store, but I don't think I have ever seen such a clean bin area amazing!

We stayed here for a stop over before flying out the next day. We checked in and had to pay what I feel was an expensive “extra” to park overnight in the hotel that we had already paid for. To stay overnight was £15. On top of this we booked a double room for 2 people and found there was 1 dressing gown, 1 hand towel, 1 larger towel and 1 Kit Kat but 2 bottles of water. Looks like although this was for 2 people we had to share the dressing gown and towels. We went to eat in the restaurant that evening and the lights was like a canteen and not soft lighting but completely in your face. We ordered a starter of Nacos to share and then a pulled pork burger and chips and a beef burger and chips. However, the starter and the mains all came out together, I said this to the gentleman that served us by saying why do we have the starter with the mains served altogether, but he just said “sorry” and walked off. I then raised it with the lady also serving where I did get more sense out off and she apologised and then removed the service charge off the bill even though I didn’t know there was a service charge and discounted out table bill. Also a note that it doesn’t look like anyone had cleaned the bathroom mirror since Christmas as it still had “merry Christmas” on it even though we stayed on 24 January !! What has happened to this hotel???? I have stayed here several times over the years and it has never been so bad but it certainly is now.

I was totally impressed! From the time we walked through the door we were looked after by all the staff . The property after its refurb is totally immaculate and done to a high standard with the bar also doing a good selection of food and drink . But every member of staff I come in contact with was amazing with such a friendly can do attitude. I would like to thank each and everyone of you for looking after us so well and I look forward to my return.

Impressed with the refurbishment after being acquisitioned for nearly 2 years. Lovely staff ( Srushti) very comfy room, food at night and at breakfast was freshly prepared. Hotel is very well maintained and spotlessly clean. It’s nice to comeback to stay at Bristol AirPort IHG.