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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.3
Service4.6
Renlighet4.6
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Saif R. Al Rawi
Tvåbäddsrum Superior med trädgårdsutsikt
Bodde på dec. 2024
Affärsresenärer
5 recension
5.0/5
Enastående
Publicerades 14 jan. 2025
It was a nice stay , a clean and quiet rooms
A very kind and friendly lady at the reception names nur
Recommended
Översätt
Svar från boendet: Dear Mr. Saif, Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay and found the rooms clean and quiet. We also appreciate your lovely words about Nur at the reception. She will be thrilled to hear your compliments. We hope to welcome you again in the future. Best Regards
Gästanvändare
Superior-dubbelrum med trädgårdsutsikt
Bodde på aug. 2024
Familj
4 recension
2.0/5
Publicerades 27 okt. 2024
Parking the car was a total disaster.
If you don't give your car to the staff (vale), which of course needs money for this service, you need to park the car in the car park by yourself. That is still fine.
However, they don't allow you to use the shortcut within the building to reach your room. Instead, you have to walk back around the hotel and go to the main gate again.
Instead, they could adjust this gate to guests very easily.
The real scary thing happened after I still decided to park it myself.
1) I parked it, and the staff member who gave all this info in the hotel reception came to the garage with his special shortcut and told me that I should park somewhere away, which was watery, and it was easy to see the leakage from the ceilings. By the way, it was a wedding car.. Imagine I am still trying to protect the car with the flowers on it.
2) Anyway, I didn't want any problems with this special night. I accepted it. I parked it at the place he suggested. Then a security officer came and told me I could not park there, that it belonged elsewhere, etc. I was shocked.
3) I tried to explain the situation. Then I parked the car in this very small, weird parking area.
4) As I was leaving the car, the same hotel staff member came with a very posh car to park and yelled at me, 'Why did you park here, etc.?'
5) I did my best to explain.. Imagine I am still in my wedding suit with a wedding car. LUCKILY, he said, 'Ok, fine!' and he tried to look for somewhere to park.
And I walked back around the hotel at night.
It was the worst possible experience I can imagine. Thanks for that..
Översätt
Svar från boendet: Burak Bey Merhaba, Thank you for sharing your detailed feedback regarding your experience with parking at our hotel. I sincerely apologize for the challenges you faced during your stay, especially on such a special occasion. I understand how frustrating it must have been to navigate the parking situation, especially with a wedding car. Your comments about the accessibility of the parking area and the communication from our staff are concerning, and I assure you that we will address these issues with our team to improve the experience for future guests.We aim to provide exceptional service, and it’s clear we fell short in this instance. Your feedback is invaluable in helping us enhance our operations and ensure that all guests have a seamless experience. I hope you will consider giving us another chance in the future. We would like to contact you regarding this matter at your convenience. We would love to provide you with the experience you deserve. Best Regards
Gästanvändare
Superior-dubbelrum med trädgårdsutsikt
Bodde på apr. 2024
Familj
2 recension
4.7/5
Otroligt
Publicerades 4 juni 2024
The receptionist and staff were friendly and helpful, and they gave us good tips on how to get back to Istanbul when we were finished with this leg of our holiday.
Översätt
Svar från boendet: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
Gästanvändare
Superior-dubbelrum med trädgårdsutsikt
Bodde på mars 2024
Familj
1 recension
4.5/5
Utmärkt
Publicerades 1 maj 2024
The service was great and lovely stuff
But
Why you put alchool in the room for mini bar
You need to pay
Ok
But with family and children room
Its so bad
I told reciption 2 times to remove it from room
But they didnt remove from mini bar
Översätt
Svar från boendet: Dear Waheed,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
FlorinM
Superior-dubbelrum med trädgårdsutsikt
Bodde på maj 2024
Affärsresenärer
38 recension
4.2/5
Mycket bra
Publicerades 26 juni 2024
Good location near to city center. Furniture a little bit outdated.
Översätt
Svar från boendet: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
Anonym användare
Superior-dubbelrum med trädgårdsutsikt
Bodde på dec. 2023
Familj
18 recension
4.5/5
Utmärkt
Publicerades 3 jan. 2024
The Hotel is good, staff is okay, not special but overall is okay.
Översätt
Svar från boendet: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
SULEYMAN
Superior-dubbelrum med trädgårdsutsikt
Bodde på dec. 2023
Par
4 recension
4.0/5
Mycket bra
Publicerades 30 jan. 2024
Nice! Clean,beautiful
Good quality and good hospitality!
Översätt
Svar från boendet: Dear Mr. Suleyman,First of all, we would thankful for your choice of choosing to stay at our Divan Bursa Hotel, on your trip to Bursa. Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel SincerelyDivan Bursa Hotel Management
fikri
Superior-dubbelrum med trädgårdsutsikt
Bodde på nov. 2023
Familj
1 recension
5.0/5
Enastående
Publicerades 27 dec. 2023
It was great & worth it . Nice room
Översätt
Svar från boendet: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
Gästanvändare
Rum Superior med utsikt över staden(queen size-säng)
Bodde på mars 2023
Par
2 recension
5.0/5
Enastående
Publicerades 24 apr. 2023
Overall we had a very nice stay and really liked the room with a large balcony.
Översätt
Svar från boendet: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
Andy Chapman
Superior-dubbelrum med trädgårdsutsikt
Bodde på jan. 2023
Ensamresenärer
13 recension
5.0/5
Enastående
Publicerades 26 feb. 2023
Nice clean hotel with friendly helpful staff
Översätt
Svar från boendet: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
Gästanvändare
Superior-dubbelrum med trädgårdsutsikt
Bodde på nov. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 3 jan. 2025
Güzel otel konum iyi aile için uygun ilgili resepsiyon ve ayrıca park yeri olması güzel aracımızı parkedip taksi ile şehir içine yol aldık trafik ve park düşünmedik ***et keyifliydi. Teşekkür ederiz.
Översätt
Svar från boendet: Değerli misafirimiz, nazik yorumlarınız için çok teşekkür ederiz. Otelimizin konumunu ve sunduğumuz olanakları beğenmenize çok sevindik. Park yeri imkânı sayesinde trafik ve park yeri gibi sıkıntılardan uzak kalıp rahatça şehri keşfetmeniz bizler için de mutluluk verici. Sizi tekrar ağırlamaktan büyük memnuniyet duyarız. Her zaman bekleriz.
Gästanvändare
Tvåbäddsrum Superior med trädgårdsutsikt
Bodde på jan. 2025
Affärsresenärer
1 recension
2.5/5
Publicerades 18 feb. 2025
1. Odadaki kahve bardakları yikanmamisti, yenilenmesini taleonetmemize rağmen değiştirilmesi
2. Gördüğüm en pis havuza sahipti
3. Giyinme kabinlerinin anahtarları yoktu, son derece pisti
4. Termal bölgenin hamamı bu kadar soğuk ve pis olursa geriye birsey kalmıyor.
Tavsiye etmiyorum tekrar konaklama yapmayacağız
Översätt
Svar från boendet: Merhabalar, Yorumunuzu paylaştığınız için teşekkür ederiz. Konaklamanız sırasında yaşadığınız bu aksaklıklar için geriekli notlar alınmıştır.Oda temizliği ve detaylar konusunda daha dikkatli olacağımızdan emin olabilirsiniz. Talebinizi aldık ve gerekli düzeltmeleri yapabilmek için ekiplerimize ilettik.Değerli geri bildiriminiz, hizmet kalitemizi geliştirmemize yardımcı olmaktadır. Gelecekteki konaklamalarınızda daha iyi bir deneyim sunabilmek adına her zaman yanınızda olacağız. Divan Oteli'nin herangi bir spası ya da hamamı mevcut değildir. Yan binadaki spa ve termal alan ile ilgili yaptığınız yorumları ilgili firmaya ileteceğiz. Divan Otelinin maalesef herhangi bir termal tesis imkanı bulunmamaktadır. Saygılarımızla
Svar från boendet: Dear Guest, Thank you for your kind feedback! We're happy to hear that you found the hotel clean and that you enjoyed the convenience of the parking and nearby amenities. We're also glad you found the service to be excellent and the location convenient for exploring local attractions. We appreciate your comments and hope to welcome you back in the future. Best Regards
Murat
Superior-dubbelrum med trädgårdsutsikt
Bodde på nov. 2024
Par
24 recension
4.0/5
Mycket bra
Publicerades 11 jan. 2025
Otel nispeten iyi konumda , çalışanlar yardımsever ve ilgili , yalnız otel yeniden renowe edilmeli , bir de otopark biraz yetersiz Malesef .
Översätt
Svar från boendet: Murat Bey Merhaba, Geri bildiriminiz için teşekkür ederiz. Otelimizin konumundan, çalışanlarımızın yardımsever yaklaşımından memnun kalmanız bizi sevindirdi. Konaklamanız sırasında yaşadığınız deneyimleri paylaşmanız, bizim için çok değerli. Otelimizin yenilenmesi konusunda belirttiğiniz önerinizi dikkate alarak, bu alanda iyileştirmeler yapmayı planlıyoruz. Ayrıca otoparkla ilgili yaşadığınız sıkıntı için üzgünüz; bu konuda da çözüm geliştirmeye yönelik çalışmalarımıza devam ediyoruz. Sizleri bir sonraki konaklamanızda tekrar ağırlamaktan mutluluk duyarız. Görüşlerinizi bizimle paylaştığınız için bir kez daha teşekkür eder, sağlıklı ve keyifli günler dileriz. Saygılarımızla
Travel with the Neighbour
Superior-dubbelrum med trädgårdsutsikt
Bodde på nov. 2024
Par
15 recension
5.0/5
Enastående
Publicerades 10 jan. 2025
Yemekleri ve kahvesi çok lezzetli. Personeli güler yüzlü ve ilgili. Bursa'nın en iyilerinden biri 👍🏻
Översätt
Svar från boendet: Merhabalar, Yemeklerimiz ve kahvemiz hakkındaki olumlu yorumlarınız için çok teşekkür ederiz. Ayrıca personelimizin güler yüzlü ve ilgili yaklaşımından memnun kaldığınızı duymak bizi çok mutlu etti. Sizlere hizmet vermek bizim için büyük bir keyif. Bursa’nın en iyilerinden biri olabilmek, misafirlerimizden aldığımız bu güzel geri bildirimlerle mümkün. Sizi yeniden ağırlamaktan büyük mutluluk duyarız. Tekrar görüşmek dileğiyle, sağlıklı ve mutlu günler dileriz. Saygılarımızla