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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.2
Service4.1
Renlighet4.6
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Alla recensioner(204)
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Negativa recensioner(11)
Carlos
Studio Ocean
Bodde på sep. 2024
Par
16 recension
4.0/5
Mycket bra
Publicerades 7 okt. 2024
Positives: The ocean view was amazing. Truly beautiful seaside town. You are very close to cable car station and lots and lots of food all around. I would recommend staying at this beach instead of the more expensive and busy areas.
Negatives: There was a really strong smell of sewage in the toiled. We kept the door closed so it was okay but I hope this issue can be fixed because it is not pleasant at all. The room was a bit dusty and the AI Virtual help desk was a bit useless. If you need help just contact them by e-mail.
Översätt
Svar från boendet: Hello, we're Urban Stay.Thank you so much for your valuable advice and advice.When you find us again, we will always work hard and prepare and wait for you so that we can provide you with better service. I hope you always have a happy and enjoyable trip. Thank you.
Catrice
Studio Ocean
Bodde på aug. 2024
Par
13 recension
5.0/5
Enastående
Publicerades 13 okt. 2024
This hotel is right by the beach and so clean and cute. I really enjoyed my stay.
Översätt
Svar från boendet: 안녕하세요. 어반스테이 입니다.만족스럽게 객실을 이용하신 것 같아서 저희도 너무 기쁘고 감사합니다.늘 편안하고 행복한 여행하시길 빕니다. 감사합니다.
Mr.Rivera
Studio Ocean
Bodde på juni 2024
Par
4 recension
5.0/5
Enastående
Publicerades 7 juli 2024
the room was clean and super pretty and nice, had a balcony overlooking the beach and it was just a beautiful view
Översätt
Svar från boendet: Hello, I am Urban Stay Busan Songdo Beach.We are very happy and grateful that you seem to have used the room satisfactorily.I hope you always have a comfortable and happy trip. Thank you.
Brou
Studio Familj Hav
Bodde på apr. 2024
Res med vänner
2 recension
4.5/5
Utmärkt
Publicerades 29 juni 2024
Very good quality for the price, good air conditionner, modern furniture and good location just in front of the beach! I recommend it
Översätt
Svar från boendet: Hello. Urban Stay Busan Songdo Beach.Thank you for using our room.We will always be Urban Stay who strives for your satisfaction.Thank you for using us, and please visit us again next time :) Thank you!
Capturingmemories
Studio Svit W Hav
Bodde på okt. 2024
Familj
19 recension
5.0/5
Enastående
Publicerades 28 nov. 2024
Lovely often view , cosy spacious room . Check in was a bit complicated . Room door digital lock wasn’t quite work initially . No proper instructions to use digital lock .
Översätt
Svar från boendet: Hello, we're Urban Stay.First of all, I'm sorry for the inconvenience.Our Urban Stay brand supports non-face-to-face check-in, so we don't operate a separate front, but we operate the 'Mobile Front' from 09:00 to 23:00 24 hours a day, and we are waiting for emergency phone inquiries 24 hours a day.If you contact us through the above route, we will help you faster and maintain our service, so please understand. I look forward to seeing you again, and I will always do my best to prepare and wait. I wish you a happy trip always. Thank you.
Anouar Ben Dhaou
Studio Ocean
Bodde på sep. 2024
Ensamresenärer
3 recension
5.0/5
Enastående
Publicerades 21 nov. 2024
One of the best places I have stayed in my life! ✨
Super cozy rooms, and splendid view of the Songdo Bay! Nice cafés around (two inside the building, and one convenience store) !
Made my Korea visit much better experience 🙏🏻
And above all, valu for money is unbeatable!!
Översätt
Svar från boendet: Hello, we're Urban Stay.Thank you for using our room.We will always be Urban Stay who works hard to satisfy our guests.Thank you for using us, and please visit again next time :) Thank you!
Gästanvändare
Studio Ocean
Bodde på juli 2024
Par
6 recension
4.5/5
Utmärkt
Publicerades 21 aug. 2024
This is fantastic value. The room was spotless, we had an ocean view with balcony. This hotel is a shared property with Grab the Ocean. Grab the Ocean has physical staff present at the hotel, however Urbanstay does not. So before check in it is essential to check email and follow specific instructions since it all has to be down virtually. Early check in is only available for a fee. For our experience the check in process was confusing and slightly stressful, because machines were broken. But once we got that resolved we enjoyed our stay immensely and will be back again!
Översätt
Svar från boendet: Hello, we're Urban Stay.Thank you for using our room.We will always be Urban Stay who works hard to satisfy our guests.Thank you for using us, and please visit again next time :) Thank you!
Jayde Fernandez
Studio Ocean
Bodde på juni 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 6 juli 2024
Was under the impression I would have a balcony due to the pictures on the site while booking the room, but other than that the room was great. A microwave in the room wouldn’t be too bad either.
Översätt
Svar från boendet: hello. This is Urban Stay Busan Songdo Beach.Thank you for using our room.We will become an urban stay that always strives to satisfy our guests.Thank you for using our service, and please visit again next time :) Thank you!
Kok Siang
Studio
Bodde på aug. 2024
Par
2 recension
4.5/5
Utmärkt
Publicerades 10 sep. 2024
Quite a pleasant experience with this stay. Room is great,clean,noise free
Översätt
Svar från boendet: Hello, we're Urban Stay.Thank you for using our room.We will always be Urban Stay who works hard to satisfy our guests.Thank you for using us, and please visit again next time :) Thank you!
Helen 1
Studio Familj Hav
Bodde på apr. 2024
Familj
2 recension
4.5/5
Utmärkt
Publicerades 12 maj 2024
Beautiful view !
Översätt
Svar från boendet: Hello. Urban Stay Busan Songdo Beach.Our accommodation is an accommodation with a good view of the sea, so you can enjoy a wonderful view.We're also happy and fortunate that you had a fun trip.We will always be Urban Stay that provides the best accommodation to our customers. Thank you :)
Gästanvändare
Studio
Bodde på maj 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 4 juni 2024
The room was very clean, I’m satisfied with the service and amenities in the hotel, also there is a convenience store right in the 1st floor and a lot of restaurants near of the building and the better part is that is in front of Songdo Beach, I’m definitely coming back!:)
Översätt
Svar från boendet: Hello. Urban Stay Busan Songdo Beach.We are very happy and grateful that you used the room satisfactorily.I wish you always a comfortable and happy trip. Thank you.
Gästanvändare
Studio
Bodde på apr. 2024
Par
5 recension
3.7/5
Publicerades 31 maj 2024
The check in process and service levels from the property really bring this from a 5 star stay to a 2 star. A property with lots of potential but not letting guests check in until 4pm and then wanting them gone by 11am sharp the next morning simply isn’t right.
We arrived at midday and tried to check in early which was denied. Even though the room was empty from 1pm onwards. Poor service when we tried to contact them.
Room itself is very nice, good WiFi, hot water and a comfortable bed. But the service makes me not want to return.
Översätt
Svar från boendet: Hello. This is Urban Stay Busan Songdo Beach.We apologize for the inconvenience caused while using the room. Early check-in may not be possible depending on the maintenance of the room. We will make sure to improve it so that there is no problem when using it in the future so that we can show you the changed appearance. Thank you very much for using our room.
Behzod Mirsharipov
Studio Ocean
Bodde på apr. 2024
Par
2 recension
4.7/5
Otroligt
Publicerades 29 maj 2024
Very beautiful view and great location. The only difficulty a foreigner can experience is registering his number or email on the official of the urban stay hotel and getting his passwords on his phone. This is self check in hotel. Please register your number and email before coming!!!
Översätt
Svar från boendet: Hello. This is Urban Stay Busan Songdo Beach.We're also happy and fortunate that you had a fun trip.If you visit us again next time, we will prepare to repay you with better service.Thank you for using us.
RebeccaHo
Studio Ocean
Bodde på apr. 2024
Affärsresenärer
6 recension
3.7/5
Publicerades 14 maj 2024
Trip & Urbanstay Busan Songdo Beach's system was not connected well, resulting in check-in taking 30-40 minutes.
Since Urbanstay is self-check-in, there is no front desk.
In the past, I have booked Urbanstay hotels on other hotel platforms many times, and I always received the booking information and check-in guide via email or KakaoTalk
However, ONLY I booked Urbanstay with Trip this time, and it was tough to check-in.
This Urbanstay Busan Songdo Beach is newly open and the service attitude is nasty. When I asked what the reason was, we did not receive any check-in information, and the service staff would not explain.
The booking needs to be re-created on the hotel system, no trip booking on the system, and the receptionist had no sense of service at all. The whole process takes 30-40 minutes for me to communicate in Korean, which is even more difficult for foreigners to communicate and solve.
-- And hotel equipment: The bed is small, One room with an ocean view is their definition of a king bed
When the system is not connected to the hotel. What a bad system accident and no sense of service by the hotel staff.
Översätt
Svar från boendet: Hello. Urban Stay Busan Songdo Beach.First of all, I sincerely apologize for the inconvenience to the guest.There was a problem with the contact information in the process of the reservation coming in.We will try to improve the service based on the precious opinions you left.We will welcome you with more satisfactory service next time we visit. Thank you.
Yannick
Studio Twin Family
Bodde på apr. 2024
Familj
9 recension
4.0/5
Mycket bra
Publicerades 8 maj 2024
Good value for money.
We didn’t receive the instructions for check in so check in process was a bit tedious.
Apart from that everything was cool
Översätt
Svar från boendet: Hello. Urban Stay Busan Songdo Beach.First of all, I'm sorry for the inconvenience.Our Urban Stay brand supports non-face-to-face check-in, so we don't operate a separate front, but we operate the 'Mobile Front' from 09:00 to 23:00 all year round, and emergency phone inquiries are waiting 24 hours a day.If you contact us through the above route, we will help you faster and maintain the service, so please understand. I look forward to seeing you again, and I will always do my best to prepare and wait. I wish you a happy trip. Thank you.