Haeundae Avenue

The hotel staff is friendly and helpful. Room space is just nice and equipped with washing machine , microwave and fridge . However the only downside is there’s no daily housekeeping service .

The room was good. Everything was new and clean. We had a great view. The bed was not too big, but comfortable. There were enough towels. Also, it's great that there is heating in the room. The only problem we had - there were no kitchen amenities like spoons, plates, glasses e.t.c., only 2 cups.

Good ocean view. Hotel location is very nice n convinient

I don’t recommend this hotel at all. I couldn’t sleep for my 3 nights stay. First thing, the reception doesn’t understand English. They didn’t know about my reservation. After 10 minutes, I was given my room keys. The room was clean but the trouble began at night. Light was constantly coming out through the blinds and curtains. I don’t know why they had see through white blinds and mesh curtains. I called the receptionist but she didn’t understand my message. Second day, complained to trip.com. They called the hotel but the management lied and said the guests have been upgraded to a different room. Nobody contacted us but they were constantly lying to trip.com. I went to the receptionist and asked her to fix light issues. There was also a lot of construction sound and I was really tired after sleepless nights. The receptionist said she would get it fixed on the 3rd day but that was a lie too. Nobody came to fix the light problem. There was no balcony as advertised. Kitchenware was missing. The staff doesn’t understand simple English like cutlery. Nobody came to collect trash or give water during my 3 nights stay. Hotel looks stylish but their customer service is terrible. I don’t recommend staying in this hotel especially if you are a foreigner. I took these pictures at 6 am in the morning when I was awake because of sunlight and construction noise. During the night, city lights were coming in. Trip.com compensated me with 1500 coins but that doesn’t soothe the 3 sleepless nights. My entire trip was uncomfortable because of this hotel.

Clean and well maintained hotel at very convinient location. Good for staying of families. Irregular breakfast , not on a daily basis, but plenty of cafes nearby. Very careful and attentive staff. This is not traditional hotel per se, but apartment. In this case utencils should be provided by default , not by request. Overall opinion is extremely positive .

LOVED the hotel! It was so clean and also there’s heating system for flooring as well! Had really good sleep! Definitely going to book it again if I go to Busan!