Lotte Hotel Busan

My recent stay at Lotte Hotel Busan was deeply disappointing and absolutely not up to the standards of a five-star hotel. 1. No luggage assistance upon arrival I arrived at 9 PM and no staff were present to help with luggage. No greeting at the door — the welcome felt more like a budget business hotel than a luxury property. 2. Basic amenities poorly managed Only two bottles of water were provided in the room. I called for more and waited over 30 minutes with nothing delivered. Staff insisted it would take at least 30 minutes, but even then, nothing came. On the second try, they said only two more could be sent — and they arrived via robot. Completely impersonal and inefficient. 3. Non-responsive customer service I sent multiple emails regarding specific requests and issues — none were answered. Eventually, after pushing multiple times, only part of my requests were handled. There was no proactive or professional customer care. 4. Misleading signs and outdated infrastructure Elevator labels for high and low floors were placed incorrectly, causing many guests (myself included) to take the wrong elevators. No staff were there to guide or explain. The hotel overall feels old and worn out — a sharp contrast to the newer hotels near Haeundae. 5. Staff lack basic knowledge of hotel layout When I asked if I could access the department store directly from within the hotel, the front desk staff said they weren’t sure. It’s shocking that hotel employees don’t even know this basic information about their own property. For the price paid, the value was incredibly poor. I strongly discourage staying here — there are much better options in Busan.

Very convenient location, staffs are nice and provided excellent services. Definitely will recommend tourists to stay in this hotel.

Hotel is 5 min walk from Seomyeon train station. Casino is within the hotel on level 3. Buffet breakfast is delicious. Many street food at night nearby hotel.