The Oasis Apartments and Treetop Houses

Booked the Oasis treetops apartment stay to get away from the city and work remotely with my partner. The location was a 25 min walk from the main town, close to a couple of great coffee shops (Roadhouse & General Store), and 15 mins walk from a Woolies. There's easy access to Tallow Beach which was also a bonus. The apartment was lovely, spacious, clean and the resort was peaceful. Great gym facilities, pool and sauna. The lady at the reception was really helpful and friendly. I would definitely book this place again!

Unfortunately my stay at this property was doomed before it even began. After placing a “Reserve now- pay at Property” booking through a popular booking website, a few days later the resort attempted to take the amount for half the stay from my account. Upon calling the resort to enquire as to why they had done this I was met with immediate hostility and defensiveness from a woman who identified herself to be the property manager. She embarked on a bitter tirade wherein she took no responsibility for the issue, offered no means of resolving the issue and blatantly told me that they didn’t need my business. After a lifetime of regular worldwide travel, I can honestly say she was the rudest staff member I have ever had the displeasure of dealing with. Despite openly admitting that this misunderstanding is a reoccurring issue and that they have had multiple complaints about it, she repeatedly accused me of being at fault for not reading the alleged “fine print”. When I pointed out that the website is misrepresenting the terms of the resort and that this is an issue the resort should look into, she proceeded to shout and escalate things further, despite me speaking in a calm tone throughout the interaction. At this stage I pointed out that her tone was offensive, rude and that her customer service skills were non existent. I then terminated the call and promptly cancelled my booking. The whole experience left me quite appalled and have I feel that we dodged a bullet by giving this property a miss!

I rated this location 5 out of 5 due to it’s close location to Tallow Beach 10 minutes walk. Apartments are clean and comfortable. Byron Town and restaurants 5” drive. Hinterland towns and coastal centres are also a short distance away. Bicycles are available for low fee.

We booked for a long weekend and were very happy with the apartment we booked. Apart from being in a beautiful location, our apartment was recently renovated to a high standard. It was a home away from home. It was comfortable, clean, a fully equipped kitchen and Nespresso machine with pods. The bathrooms were gorgeous, and had a beautiful soak bath. Kitchen and laundry supplies were provided, as well as towels, extra pillows and blankets. We were blessed with beautiful weather and enjoyed the pool and new spa.

Absolutely do not recommend staying here: the apartment was dirty, dated and generally run down, and the staff working there are some of the rudest, most unwelcoming hospitality staff I’ve ever encountered. Upon arriving to this resort and seeing the state of the apartment, my friend and I immediately checked out to stay elsewhere. There was dirt all around the kitchen, unclean toilets, soap scum and mould in the bathrooms, dirt on the towels, stains on all of the furniture, and the floors throughout had not been cleaned. The photos used on the adverts do not represent the property at all and must’ve been taken a very long time ago. When we discussed our disappointment with the standard of the property with the manager, she was incredibly rude: She raised her voice, spoke over us and patronised us. To add insult to injury, our security deposit ($300) wasn’t returned to us until over a month after we checked out, and only once I’d disputed it with my bank. Avoid disappointment and go elsewhere!

Good apartment for a family of 4 to stay when in Byron - a bit expensive but I think that is Byron. A very short drive to the main part of Byron or a 25 min walk. Rooms a bit tired - but suitable. Pool was good - especially for kids. Handy to be able to rent boogie boards etc. Draw back was that there was very minimal toilet paper, detergent etc. Ideally a more substantial amount would be provided especially for longer stays. I didnt feel the managers/staff went over and above at all. Customer service could be improved.