Hospes Palacio de Arenales & Spa

호텔주변경관도 너무 좋고 친절한 직원들도 만족스러웠습니다. 저녁식사 아침식사도 훌륭했고 그중에 제일 좋았던 것은 스파시설입니다.

Bonito hotel situado en zona tranquila.

I love Hospes Hotels having stayed at 4 different locations and planned to visit their entire portfolio. Not anymore. Hospes Palacio de Arenales in Cácares claims to be a 5* star hotel but falls too short in too many areas to be considered a true luxury hotel. I’m certain the group management must know this as almost all my following comments have been recorded previously. Our room, a suite, was dated, sparsely furnished and unwelcoming having not been updated I estimate for 25 years. The toiletries were possibly the lowest quality I have experienced anywhere recently with standard items missing. Little things like the harshest tissues I have ever used and no turndown service pointing to petty cost cutting. The breakfast buffet was frankly shocking. Stale pastries, coffee machine not working and a hopeless selection. And this is meant to be a market leading establishment! And despite low occupancy, no availability in the Spa during our stay. I suspect it was fully occupied by non resident members. So one of the features we were most looking forward to and effectively paid for was not an option. I would also mention the staff were all outstanding, friendly and very helpful. Any issues we experienced are not of their making. With little or no maintenance in outdoor areas, Palacio de Arenales had the feeling of an unloved and failing establishment. Hospes must do better.